Jaspreet Kaur
Customer Success Manager
Noida,Uttar Pradesh
Summary
Motivated and Experienced Deputy Manager with 8+ years of experience juggling multiple priorities to keep company running smoothly. Gifted leader with strong communication skills and team player mentality. Polished in overseeing employee performance and guiding and motivating new talent. Consistently achieve high level of personal integrity with strong commitment to personal growth
Overview
9
9
years of professional experience
Work History
Deputy Manager
Shriram Automall India Ltd
Noida
09.2023 - Current
- Developed and implemented effective strategies to improve operational efficiency.
- Managed the daily operations of the business, including staff scheduling and resource allocation.
- Analyzed operational data to identify areas for improvement and develop solutions.
- Provided guidance and support to employees in order to maximize performance and productivity.
- Worked closely with other departments to ensure smooth operations across the organization.
- Created reports on operational metrics for senior management review.
- Identified cost-saving opportunities throughout various processes and systems.
- Implemented new technologies to improve operational efficiency and reduce costs.
- Coordinated projects between teams to meet deadlines and achieve goals efficiently.
- Resolved customer complaints quickly and effectively.
- Provided technical expertise in resolving complex issues related to operations.
- Acted as liaison between multiple departments to support operational productivity and represent corporation.
- Demonstrated excellent network and relationship building with both external and internal customers.
- Created and implemented escalation procedures to efficiently and successfully resolve time-sensitive issues.
Operations Manager
Kronixe E Services Pvt Ltd
Noida
01.2020
- Manage a portfolio of key clients, ensuring their satisfaction and addressing any concerns promptly
- Act as the primary point of contact for clients, coordinating with various departments to deliver solutions that meet their requirements
- Collaborate with the sales team to identify opportunities for upselling and cross-selling services to existing clients, resulting in a 15% increase in revenue
- Implement client feedback to enhance service offerings, resulting in a 20% improvement in customer satisfaction ratings
- Conduct regular client meetings and business reviews to strengthen relationships and identify growth opportunities
- Resolve escalated issues and conflicts to ensure a positive client experience.
Client Servicing Manager
CoolG Edu Solutions Pvt Ltd
Noida
01.2017 - 01.2020
- Managing a diverse client base, supporting the Operations Manager in ensuring exceptional service delivery
- Coordinated with internal teams to meet client deadlines and deliver projects within budget, resulting in a 10% increase in client retention
- Analyze and improve organizational process and workflow
- Contribute operations information and recommendations to strategic plans and reviews
- Prepared detailed reports and presentations for client meetings, showcasing the performance of projects and potential areas for improvement
- Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints service quality
- Conducted client satisfaction surveys and analyzed feedback to drive improvements.
Deputy Manager Marketing and Customer Services
MAHENDRA PUBLICATION PVT. LTD
Noida
01.2015 - 01.2017
- Develop, maintain and intensify the external partner(client) relations for sales and services in all possible solution areas
- Build & maintain multi-level relationships with the partners in terms of services, including those at the executive level
- Achieve high-quality sales leads by constantly engaging with partners and online information, for marketing strategies and tele sales
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Contact with debtors by phone, correspondence and personal contact to determine willingness and ability to pay, explain legal requirements and obligations, establish payment schedule
- Acted as a liaison between clients and internal teams, ensuring seamless communication and effective problem-solving.
Education
Corporate Skill Dev. Lucknow -
01.2016
B. Com Graduate - Business Administration And Management
Kumaun University
Nainital05-2014
Intermediate - Commerce
Priyanka Modern Senior Secondary School
Dhampur03-2011
High School -
Goyal Public School
Dhampur03-2009
Skills
- Client Relationship Management
- Customer Needs Assessment
- Sales and Business Development
- Negotiation and Conflict Resolution
- Communication and Presentation
- Team Leadership
- CRM Software Proficiency
- Performance Improvements
- Cost Analysis and Savings
- Process and Procedure Development
- Sales and Marketing
- Conflict Resolution Expertise
- Operations Management
- Product and Service Knowledge
- Sales Monitoring
- Employee Performance Evaluations
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Deputy Manager
Shriram Automall India Ltd
09.2023 - Current
Operations Manager
Kronixe E Services Pvt Ltd
01.2020
Client Servicing Manager
CoolG Edu Solutions Pvt Ltd
01.2017 - 01.2020
Deputy Manager Marketing and Customer Services
MAHENDRA PUBLICATION PVT. LTD
01.2015 - 01.2017
Corporate Skill Dev. Lucknow -
B. Com Graduate - Business Administration And Management
Kumaun University
Intermediate - Commerce
Priyanka Modern Senior Secondary School
High School -
Goyal Public School
Disclaimer
I certify that the information I have given in this resume is true to the best of my knowledge and belief.
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