Senior Manager Operations with 21 years of experience in the Market Research industry. Extensive expertise in managing large-scale projects in various sectors including Tobacco, Automotive, Healthcare, and FMCG. Proven leadership in national-level surveys and collaborations with government and private clients.
Plan, execute, and deliver research projects on time and within budget.
Develop project plans and monitor progress.
Lead, mentor, and develop the project team.
Conduct performance reviews, and organize training sessions.
Serve as the primary contact for key clients.
Maintain strong client relationships and present findings clearly.
Ensure data accuracy and reliability.
Implement quality control processes, and analyze data for insights.
Coordinate with government officials for project compliance.
Prepare necessary documentation for government projects.
Contribute to operational strategies and process improvements.
Monitor market trends and support business development efforts.
Manage project budgets and control costs.
Prepare financial reports and forecasts.
Provide regular project updates to senior management.
Prepare reports and maintain accurate project records.
Define and track key performance indicators (KPIs).
Implement corrective actions and ensure continuous improvement.
Microsoft Certified Professional (MCP)- 2002
Microsoft Certified Professional (MCP)- 2002