Jaspreet Singh
Experienced Hospitality Professional
Summary
A passionate and dedicated hospitality professional with a strong work ethic and a continuous drive for growth. Brings hands-on experience across key hotel departments with a focus on delivering outstanding guest service. Known for a warm, guest-centric approach, strong problem-solving skills, and the ability to foster team collaboration. Adept at handling fast-paced environments, resolving conflicts with professionalism, and supporting smooth day-to-day operations. Reliable, adaptable, and committed to creating memorable guest experiences while evolving within the dynamic hospitality industry.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
F & B Team Member
The Burlington Hotel
Birmingham
09.2022 - 05.2025
- Worked in: Front Office, Housekeeping, Food & Beverage, Kitchen, Sales & Marketing
- Deliver exceptional guest service by anticipating needs and maintaining a warm, professional demeanor at all times.
- Support daily hotel operations across departments, including front office, food & beverage, and housekeeping, ensuring a seamless guest experience.
- Resolve guest concerns and service issues promptly and effectively, maintaining high levels of satisfaction.
- Maintain cleanliness, safety, and presentation standards in all guest-facing and back-of-house areas.
- Monitor inventory and supplies, reporting shortages and ensuring timely replenishment.
- Assist in training new staff and promoting best practices within the team.
- Recognised as Employee of the Month multiple times
Event Coordinator
Out of the Box
New Delhi
01.2020 - 04.2022
- Plan, organize, and execute events from concept to completion, ensuring all details align with client expectations and company standards.
- Coordinate with vendors, suppliers, and internal teams to manage logistics, setup, catering, and audiovisual requirements.
- Oversee on-site event execution, handling guest inquiries, resolving issues promptly, and ensuring a smooth flow of activities.
- Manage event budgets and timelines, tracking expenses and ensuring events are delivered on time and within scope.
- Conduct post-event evaluations to gather feedback, identify areas for improvement, and maintain high client satisfaction.
Restaurant Manager
Spiceways SDN BHD
Kuala Lumpur
11.2018 - 11.2019
- Oversee daily restaurant operations, ensuring high standards of food quality, service, cleanliness, and guest satisfaction.
- Lead, train, and motivate staff, fostering a positive work environment and maintaining strong team performance.
- Manage inventory, ordering, and cost control, ensuring optimal stock levels and minimizing waste.
- Handle customer feedback and resolve issues professionally to maintain a loyal customer base and positive reputation.
- Monitor financial performance, including sales targets, budgeting, and profitability, while implementing strategies for growth.
Shift Manager
Pizza Plus
New Delhi
07.2017 - 10.2018
- Supervise daily shift operations, ensuring smooth workflow, staff coordination, and adherence to service standards.
- Lead and support team members during shifts, providing guidance, motivation, and resolving any staff or guest issues promptly.
- Ensure compliance with health, safety, and hygiene regulations, maintaining a clean and safe work environment.
- Monitor inventory and stock levels during shifts, reporting discrepancies and ensuring availability of necessary supplies.
- Assist in training new employees and promoting a positive, performance-driven culture within the team.
Industrial Training Intern
Crowne Plaza
New Delhi
05.2016 - 07.2016
- Support various hotel departments such as front office, housekeeping, food & beverage, and kitchen operations to gain hands-on industry experience.
- Assist staff with daily tasks and guest services, learning standard procedures and maintaining quality and service standards.
- Participate in training sessions and departmental briefings, developing a solid understanding of hotel operations and professional conduct.
Education
Master of Business Administration - International Business
Ulster University
Birmingham 09.2022 - 05.2024
Graduate Diploma - Hospitality, Catering & Tourism
Jagannath Institute of Management Sciences
New Delhi 04.2014 - 05.2017
Senior Secondary -
Kulachi Hansraj Model School
New Delhi 04.2013 - 03.2014
Secondary School -
Kulachi Hansraj Model School
New Delhi 04.2011 - 03.2012
Skills
Customer Service
Performance Management
Self-review and peer-checking
Dispute Resolution
Stock control
Process improvement implementation
Order processing
Quality assurance and control
Complaint resolution
Training and Development
Sales strategies
Health and safety standards
Customer relationship management
Inventory data management
Attention to deadlines
Front of House rapport building
Budgeting and finance
Till balancing
Banquets and catering
Languages
English
Fluent
Hindi
Fluent
Punjabi
Fluent
Interests
Cooking
Video games
Craft Beer
Movies
Travel
Personal Information
- Date of birth: 23/03/95
- Nationality: Indian
- Marital status: Unmarried
References
References available upon request.
Timeline
F & B Team Member
The Burlington Hotel
09.2022 - 05.2025
Master of Business Administration - International Business
Ulster University
09.2022 - 05.2024
Event Coordinator
Out of the Box
01.2020 - 04.2022
Restaurant Manager
Spiceways SDN BHD
11.2018 - 11.2019
Shift Manager
Pizza Plus
07.2017 - 10.2018
Industrial Training Intern
Crowne Plaza
05.2016 - 07.2016
Graduate Diploma - Hospitality, Catering & Tourism
Jagannath Institute of Management Sciences
04.2014 - 05.2017
Senior Secondary -
Kulachi Hansraj Model School
04.2013 - 03.2014
Secondary School -
Kulachi Hansraj Model School
04.2011 - 03.2012