Jaspreet Singh
Experienced Hospitality Professional
Summary
A passionate and dedicated hospitality professional with a strong work ethic and a continuous drive for growth. Brings hands-on experience across key hotel departments with a focus on delivering outstanding guest service. Known for a warm, guest-centric approach, strong problem-solving skills, and the ability to foster team collaboration. Adept at handling fast-paced environments, resolving conflicts with professionalism, and supporting smooth day-to-day operations. Reliable, adaptable, and committed to creating memorable guest experiences while evolving within the dynamic hospitality industry.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
F & B Team Member
The Burlington Hotel
Birmingham
09.2022 - 05.2025
- Worked in: Front Office, Housekeeping, Food & Beverage, Kitchen, Sales & Marketing
- Deliver exceptional guest service by anticipating needs and maintaining a warm, professional demeanor at all times.
- Support daily hotel operations across departments, including front office, food & beverage, and housekeeping, ensuring a seamless guest experience.
- Resolve guest concerns and service issues promptly and effectively, maintaining high levels of satisfaction.
- Maintain cleanliness, safety, and presentation standards in all guest-facing and back-of-house areas.
- Monitor inventory and supplies, reporting shortages and ensuring timely replenishment.
- Assist in training new staff and promoting best practices within the team.
- Recognised as Employee of the Month multiple times
Event Coordinator
Out of the Box
New Delhi
01.2020 - 04.2022
- Plan, organize, and execute events from concept to completion, ensuring all details align with client expectations and company standards.
- Coordinate with vendors, suppliers, and internal teams to manage logistics, setup, catering, and audiovisual requirements.
- Oversee on-site event execution, handling guest inquiries, resolving issues promptly, and ensuring a smooth flow of activities.
- Manage event budgets and timelines, tracking expenses and ensuring events are delivered on time and within scope.
- Conduct post-event evaluations to gather feedback, identify areas for improvement, and maintain high client satisfaction.
Restaurant Manager
Spiceways SDN BHD
Kuala Lumpur
11.2018 - 11.2019
- Oversee daily restaurant operations, ensuring high standards of food quality, service, cleanliness, and guest satisfaction.
- Lead, train, and motivate staff, fostering a positive work environment and maintaining strong team performance.
- Manage inventory, ordering, and cost control, ensuring optimal stock levels and minimizing waste.
- Handle customer feedback and resolve issues professionally to maintain a loyal customer base and positive reputation.
- Monitor financial performance, including sales targets, budgeting, and profitability, while implementing strategies for growth.
Shift Manager
Pizza Plus
New Delhi
07.2017 - 10.2018
- Supervise daily shift operations, ensuring smooth workflow, staff coordination, and adherence to service standards.
- Lead and support team members during shifts, providing guidance, motivation, and resolving any staff or guest issues promptly.
- Ensure compliance with health, safety, and hygiene regulations, maintaining a clean and safe work environment.
- Monitor inventory and stock levels during shifts, reporting discrepancies and ensuring availability of necessary supplies.
- Assist in training new employees and promoting a positive, performance-driven culture within the team.
Industrial Training Intern
Crowne Plaza
New Delhi
05.2016 - 07.2016
- Support various hotel departments such as front office, housekeeping, food & beverage, and kitchen operations to gain hands-on industry experience.
- Assist staff with daily tasks and guest services, learning standard procedures and maintaining quality and service standards.
- Participate in training sessions and departmental briefings, developing a solid understanding of hotel operations and professional conduct.
Education
Master of Business Administration - International Business
Ulster University
Birmingham 09.2022 - 05.2024
Graduate Diploma - Hospitality, Catering & Tourism
Jagannath Institute of Management Sciences
New Delhi 04.2014 - 05.2017
Senior Secondary -
Kulachi Hansraj Model School
New Delhi 04.2013 - 03.2014
Secondary School -
Kulachi Hansraj Model School
New Delhi 04.2011 - 03.2012
Skills
Customer Service
Languages
English
Fluent
Hindi
Fluent
Punjabi
Fluent
Interests
Cooking
Video games
Craft Beer
Movies
Travel
Personal Information
- Date of birth: 23/03/95
- Nationality: Indian
- Marital status: Unmarried
References
References available upon request.
Timeline
F & B Team Member
The Burlington Hotel
09.2022 - 05.2025
Master of Business Administration - International Business
Ulster University
09.2022 - 05.2024
Event Coordinator
Out of the Box
01.2020 - 04.2022
Restaurant Manager
Spiceways SDN BHD
11.2018 - 11.2019
Shift Manager
Pizza Plus
07.2017 - 10.2018
Industrial Training Intern
Crowne Plaza
05.2016 - 07.2016
Graduate Diploma - Hospitality, Catering & Tourism
Jagannath Institute of Management Sciences
04.2014 - 05.2017
Senior Secondary -
Kulachi Hansraj Model School
04.2013 - 03.2014
Secondary School -
Kulachi Hansraj Model School
04.2011 - 03.2012
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