Dynamic and results-driven Corporate Learning and Development Head with over 17 years of experience in crafting and executing effective corporate learning strategies. Expertise includes curriculum development, leadership training, e-learning, and performance improvement initiatives, supported by hands-on leadership in managing training across diverse service partners. A proven track record in project management demonstrates a strong analytical mindset and exceptional problem-solving skills, ensuring a customer-centric approach. Committed to fostering team collaboration and adaptability, recognized for innovative strategies that drive impactful training programs and enhance organizational performance.
Hi, I’m
Jaspreet Singh
Corp L&D Head
Mohali
Summary
Overview
22
years of professional experience
Work History
KGOC
Learning and Development Manager
11.2025 - Current
Job overview
- Align learning strategy with business strategy (productivity, quality, safety, cost, and digital/industry goals.
- Design and implement enterprise-wide L&D strategy and policies, including technical, behavioral, and leadership academies for manufacturing roles
- Conduct training needs analysis with plant heads and functional leaders
- Build and govern structured programs: induction for workers/engineers, certification paths for operators, supervisor development, and future leader pipelines.
- Partner with external vendors, universities, and OEMs for specialized technical training on machinery, automation, and Industry tools
Tatasky Ltd.
Assistant General Manager: Training
12.2013 - 11.2025
Job overview
- Partnered with senior leadership to align L&D initiatives with business strategy
- Develop and implement comprehensive training programs including initial training, reinforcing training and training on updates.
- Design and development of web-based learning modules for the project; creating and running administrative reports.
- Uploading content to SharePoint
- Evaluate the effectiveness of training and monitor all onboard and continuous learning events to ensure consistency for new hire and existing cast.
- Working closely with the Business and Marketing team for new releases and their seamless execution.
- Recommend solutions for performance issues & Potential areas of training.
- Travelled to different regional locations to assess training needs and optimize learning solutions.
- Drive Operational Efficiencies in collaboration with Business & Partner Delivery Teams
- Work closely with process team and design team to ensure processes are developed, implemented, Communicated, and consistently administrated in compliance with organizational objectives.
- Co-ordinate with Service Excellence Team and Partners on Process Improvement Initiatives
- Review training manifesto and policies Suggest modifications to the Corp. training Teams for improvement.
- ASSISTANT GENERAL MANAGER (TRAINING)
Vodafone Essar South Ltd.
Assistant Manager
03.2008 - 12.2013
Job overview
- Leading the trainings for Retail & Call centers (Managing partner) for Vodafone
- Delivered Retail trainings for Vodafone Stores for newly onboarded employees.
- Facilitate new hire on boarding Trainings, mid to senior level integration programs, product & process trainings frameworks.
- Managed a Team of 2 on roll trainers to derive efficiency for the business
- Worked directly with marketing to ensure the product & process information goes hand to hand to the front-liners.
- Provide training support for various Operational processes\projects.
- Design Trainings specific to various operational needs
- Provide support to the various operations team to achieve the Business KPI’s
- Work closely with Quality\BPM teams on Process Improvement Projects and help cost utilization and Customer Delight
- Facilitate new hire on boarding Trainings, mid to senior level integration programs, product & process trainings frameworks.
- Presenting Training Reviews to Sr. Leadership.
Omnia BPO Services
Trainer
10.2007 - 03.2008
Job overview
- Manage Training Responsibilities for various Retail & call center interventions.
- Conduct new hire product and process trainings for newly onboarded employees.
- Assess Trainer Performance and share areas of improvement.
- Conduct various audits for retail to derive customer experience.
- Manage and conduct training for RMs (Sales & retails Employees) on various process as and when required.
- Deriving quality end to end for retail to ensure customer satisfaction.
- Maintaining training related reports as per ISO formats for Punjab.
- Share improvement plans to Sr. Leadership every month.
Dell International
Sr. Technical Executive
01.2006 - 07.2007
Job overview
- Worked as a Sr. technical Support Executive in Dell.
- Monitoring and maintaining the computer systems and networks of Dell Customers.
- Identifies customer needs/requirements and recommends/quotes appropriate to Dell Enterprise products/solutions.
- Provide problem analysis and resolve client issues with the aid of available helpdesk tools (e.g. help files and Knowledge base articles.
- Providing support, including procedural documentation and relevant reports.
National Institute of Computers (NIC)
Computer Instructor
05.2004 - 12.2005
Job overview
- Train & Develop staff including training and sales personnel for instructing end users and clients.
- Develop training program and instructional material troubleshooting maintenance and installation of specific software’s and hardware’s.
- Review current training documentation and re-wrote technical procedures and training manuals as necessary.
Education
Punjab Technical University
BSC-IT from Information Technology
01.2013
University Overview
DOEACC Society (AICTE-DIT)
Diploma from Computer Applications
01.2004
University Overview
C-DAC, GIST
Advanced Diploma from Computer Programming
01.2002
University Overview
Skills
Leadership development
Languages
English
Advanced (C1)
Interests
Public speaking
Painting
Timeline
Learning and Development Manager
KGOC
11.2025 - Current
Assistant General Manager: Training
Tatasky Ltd.
12.2013 - 11.2025
Assistant Manager
Vodafone Essar South Ltd.
03.2008 - 12.2013
Trainer
Omnia BPO Services
10.2007 - 03.2008
Sr. Technical Executive
Dell International
01.2006 - 07.2007
Computer Instructor
National Institute of Computers (NIC)
05.2004 - 12.2005
DOEACC Society (AICTE-DIT)
Diploma from Computer Applications
C-DAC, GIST
Advanced Diploma from Computer Programming
Punjab Technical University
BSC-IT from Information Technology