JASPREET SINGH
Ludhiana
Summary
Results-driven Hotel Supervisor with a strong background in operations management and staff development. Expertise in enhancing guest relations, conducting performance evaluations, and negotiating contracts to boost sales and client satisfaction. Proven ability to train teams for high service standards and operational efficiency. Experienced in developing budgets, coordinating hotel services, and managing maintenance to ensure facility excellence.
Overview
8
8
years of professional experience
Work History
Hotel Supervisor
MOHALI CLUB
MOHALI
03.2022 - Current
- Supervised daily hotel operations and staff scheduling at MOHALI CLUB.
- Trained new employees on service standards and operational procedures.
- Managed guest relations, addressing concerns and ensuring satisfaction.
- Coordinated housekeeping and maintenance schedules for optimal efficiency.
- Implemented staff performance evaluations to improve service quality.
- Assisted in inventory management, tracking supplies and equipment usage.
Sales Executive
RAMGHAR ENTERPRISES
MOHALI
08.2018 - 03.2022
- Managed customer relationships to drive sales and increase client satisfaction.
- Negotiated contracts and agreements to secure favorable terms for the company.
- Developed and delivered presentations to showcase product offerings effectively.
- Utilized CRM software to track leads and manage client interactions efficiently.
- Collaborated with marketing teams to align sales strategies with promotional efforts.
- Trained new sales staff on company policies and effective selling techniques.
- Conducted market research to identify trends and assess customer needs.
- Attended industry events and trade shows to network and promote products actively.
Education
Intermediate Certificate - Humanities
P.S.E.B
MOHALI05-2014
High School Diploma -
P.S.E.B
MOHALI06-2011
Skills
- Guest relations
- Staff management
- Staff training
- Performance evaluation
- Operations oversight
- Customer relationship management
- Revenue optimization
- Inventory control
- Vendor management
- Trend analysis
- Problem solving
- Presentation skills
Disclaimer
JASPREET SINGH
Languages
- English
- Hindi
- Punjabi
Timeline
Hotel Supervisor
MOHALI CLUB
03.2022 - Current
Sales Executive
RAMGHAR ENTERPRISES
08.2018 - 03.2022
Intermediate Certificate - Humanities
P.S.E.B
High School Diploma -
P.S.E.B