JASPREET SINGH
Mohali,PB
Summary
Results-oriented Student Success Specialist with expertise in client onboarding and retention. Utilizes HubSpot CRM and strong communication skills to enhance engagement and satisfaction. Focused on optimizing processes and building relationships to drive student success through effective problem-solving and collaboration.
Overview
3
3
Languages
1
1
Certification
10
10
years of professional experience
Work History
Customer Success Specialist & Counselor
SisuCare
California
06.2025 - Current
- Managed end-to-end client onboarding and retention journeys for multi-cohort online learners, using HubSpot CRM to track engagement metrics and improve completion rates.
- Utilized clear, empathetic communication to deliver high-touch support via phone, email, and text, maintaining top-tier customer satisfaction and engagement scores.
- Partnered with executive leadership to eliminate administrative bottlenecks, establishing streamlined communication protocols that reduced overall response turnaround times.
- Served as a dedicated liaison between clients and internal department heads, proactively resolving complex escalations to ensure 100% compliance with training clearance milestones.
Operations & Financial Manager
Sawhney Petroleum Ltd- Brtitish Petroleum
NSW
03.2020 - 12.2024
- Led a cross-functional team of 25 personnel through transparent communication and structured coaching frameworks, achieving a 95% employee retention rate.
- Evaluated customer usage trends and feedback to optimize account service offerings, increasing repeat customer business and long-term retention by 18%.
- Facilitated regular reviews and status reports for senior leadership to ensure alignment with customer success targets.
Store Manager
Ampol Ltd
Tahmoor
03.2016 - 01.2020
- Managed daily operations and staff scheduling for a busy retail environment.
- Trained and developed team members on customer service best practices.
- Identified customer friction points in service delivery, redesigned operational workflows to reduce client wait times and enhance satisfaction ratings.
- Monitored localized service delivery KPIs, resolved operational roadblocks to elevate overall client experience.
- Oversaw inventory management and stock replenishment processes effectively.
Education
Bachelor of Business - Accounting
King's Own Institute (Charles Darwin University)
Sydney, Australia01-2019
12th Grade - CBSE
Richmond Global School
Delhi01-2014
10th Grade - CBSE
Richmond Global School
Delhi01-2012
Skills
- Client onboarding and success
- Customer retention strategies
- Student engagement techniques
- Relationship management
- Performance tracking metrics
- Data analysis and Excel
- Operational efficiency
- Process optimization
- Team leadership skills
- Decision-making abilities
- Effective communication
- HubSpot CRM expertise
- Problem-solving capabilities
- Customer satisfaction focus
- Academic advising support
- Active listening skills
- Conflict management education
- Student records oversight
- Course counseling services
- Stress management techniques
- Multitasking proficiency
- Team collaboration
Certification
- Google Project Management: Specialization, 11/01/24
- Management of Licensed Venues, Queensland Office of Liquor and Gaming Regulation
Languages
English
Proficient (C2)
C2
Punjabi
Native
Native
Hindi
Proficient (C2)
C2
Timeline
Customer Success Specialist & Counselor
SisuCare
06.2025 - Current
Operations & Financial Manager
Sawhney Petroleum Ltd- Brtitish Petroleum
03.2020 - 12.2024
Store Manager
Ampol Ltd
03.2016 - 01.2020
Bachelor of Business - Accounting
King's Own Institute (Charles Darwin University)
12th Grade - CBSE
Richmond Global School
10th Grade - CBSE
Richmond Global School