Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic
Jassika Andrew

Jassika Andrew

Dehradun

Summary

Dynamic customer service professional with experience at Hyatt Regency Resort and Spa Dehradun, excelling in conflict resolution and POS handling. Proven track record in enhancing guest satisfaction and driving promotional campaigns, effectively addressing concerns and fostering a welcoming atmosphere. Skilled in data analysis and time management, ensuring operational efficiency.

Overview

2
2
years of professional experience
2027
2027
years of post-secondary education

Work History

Hostess

Hyatt Regency Resort and Spa Dehradun
Dehradun
12.2023 - Current
  • Verified reservations and wait times with customers.
  • Handled cash payments and reconciled daily transactions accurately.
  • Greeted customers and provided them with menus.
  • Provided excellent customer service by addressing customer needs promptly.
  • Assisted servers in bussing tables when needed during busy periods.
  • Resolved any customer complaints or issues quickly and professionally.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.

Guest Relations Executive

Kylin Experience Dehradun
Dehradun
04.2023 - 12.2023
  • Prepared weekly summaries outlining any issues or concerns reported by customers.
  • Participated in various promotional campaigns designed to attract more customers.
  • Processed payments from guests promptly and accurately.
  • Handling POS
  • Performed administrative tasks related to tracking customer data and maintaining records.

  • Resolved guest complaints in a professional and courteous manner.

Education

Shri Guru Ram Rai Public School
Dehradun

Bachelor of Arts -

IGNOU
Dehradun
04.2024 - 08.2025

Skills

  • Customer service
  • Conflict resolution
  • Data analysis
  • Time management
  • Sales strategies
  • POS Handling
  • Restaurant operations

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Accomplishments

  • Hysat Gold

References

References available upon request.

Timeline

Bachelor of Arts -

IGNOU
04.2024 - 08.2025

Hostess

Hyatt Regency Resort and Spa Dehradun
12.2023 - Current

Guest Relations Executive

Kylin Experience Dehradun
04.2023 - 12.2023

Shri Guru Ram Rai Public School
Jassika Andrew