Jasveer Kaur
Pune
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Assistant Manager- Trainings
The Corinthians Resort and Club Pune
Pune
08.2023 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
Restaurant Manager
Hakkasan Mumbai
Mumbai
11.2021 - 03.2023
- Provided exceptional customer service by anticipating guest needs before they arise.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Maintained detailed records of sales transactions and daily shift reports.
- Created new menu items based on customer feedback and industry trends.
Assistant Restaurant Manager
Hakkasan Mumbai
Mumbai
05.2017 - 10.2021
- Promoted special events or discounts to increase sales volume.
- Monitored inventory levels and placed orders as needed to maintain optimal stock levels.
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Developed marketing strategies to attract new customers.
Shift Manager
Hakkasan Mumbai
Mumbai
04.2016 - 04.2017
- Enforced safety standards throughout the store including proper use of equipment.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Responded quickly and effectively to emergency situations as they arose.
- Assisted in resolving escalated customer service issues in a timely manner.
Stewardess
Hakkasan Mumbai
Mumbai
11.2014 - 04.2016
- Assisted passengers in stowing carry-on luggage, locating seats and providing general information about the aircraft.
- Communicated effectively with ground personnel via radio communication devices prior to take off and after landing.
- Responded to passenger inquiries regarding flight schedules, destinations and onboard services.
Guest Relations Executive
Hakkasan Mumbai
Mumbai
10.2012 - 10.2014
- Processed payments from guests promptly and accurately.
- Collaborated with other departments such as marketing and sales to maximize revenue opportunities for the hotel.
- Developed strategies for improving customer satisfaction ratings among existing customers.
- Performed administrative tasks related to tracking customer data and maintaining records.
Education
Bachelor of Commerce - Commerce
Mumbai University
Mumbai01-2012
Skills
- Relevance
- Specificity
- Keywords
- Operations Management
- Cost Reduction
- Succession Planning
- Sales Strategies
- Product and service knowledge
- Staff Management
- Customer rapport
- Customer Relationship Management (CRM)
- Team motivation
- Staff Supervision
- Employee engagement
- Orientating and training
- Consulting
- Recruitment and hiring
Accomplishments
- Got employee of the month till the position of shift manger at Hakkasan.
Languages
Hindi
Native language
English
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Punjabi
Advanced (C1)
C1
References
References available upon request.
Timeline
Assistant Manager- Trainings
The Corinthians Resort and Club Pune
08.2023 - Current
Restaurant Manager
Hakkasan Mumbai
11.2021 - 03.2023
Assistant Restaurant Manager
Hakkasan Mumbai
05.2017 - 10.2021
Shift Manager
Hakkasan Mumbai
04.2016 - 04.2017
Stewardess
Hakkasan Mumbai
11.2014 - 04.2016
Guest Relations Executive
Hakkasan Mumbai
10.2012 - 10.2014
Bachelor of Commerce - Commerce
Mumbai University
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