Jasvinder Singh
New Delhi
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
Admiral Solutions
Gurgaon
04.2022 - Current
- Identified areas of improvement in existing processes or procedures used for providing support services.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Developed innovative strategies to improve customer experience with the product or service offered by the company.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Recorded all customer interactions into the database system accurately and completely.
- Performed regular follow-up calls to check on customer satisfaction levels.
- Investigated customer complaints regarding product quality or service rendered.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
Customer Service Representative
Concentrix (Uber Eats)
Gurgaon
04.2020 - 03.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Collections Specialist
Genpact (Synchrony Bank)
Gurgaon
04.2018 - 12.2019
- Provided financial advice to customers on budgeting techniques and money management skills to help them stay current on their obligations.
- Developed relationships with debtors to encourage timely payments while providing excellent customer service.
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
Education
Bachelor of Commerce
Delhi University
New Delhi, India 07-2024
Graphic Designing Certification
Maya Academy of Advanced Creativity (MAAC)
New Delhi, India 12th Standard
Sukho Khalsa Senior Secondary Public School
New Delhi, India10th Standard
GTB 3rd Centenary Public School
New Delhi, India Skills
- Customer service excellence
- Complaint Handling
- Quality Assurance
- Teamwork and Collaboration
Hobbies
- Cooking Food
- Watching Horror Movies
- Going out with family and friends
- Exploring new restaurants
Timeline
Customer Support Specialist
Admiral Solutions
04.2022 - Current
Customer Service Representative
Concentrix (Uber Eats)
04.2020 - 03.2022
Collections Specialist
Genpact (Synchrony Bank)
04.2018 - 12.2019
Bachelor of Commerce
Delhi University
Graphic Designing Certification
Maya Academy of Advanced Creativity (MAAC)
12th Standard
Sukho Khalsa Senior Secondary Public School
10th Standard
GTB 3rd Centenary Public School
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