Jasvinder Singh Saini

• Worked diligently to manage Income Tax Returns, showcasing a deep understanding of tax regulations and

Compliance.

• Handling high escalation via E-mail and calls to understand customer queries and resolve them with END to END closer.
• Enhanced customer loyalty by effectively resolving complaints and inquiries.
• Provided personalized support to customers by understanding their unique needs and preferences.
• Improved customer satisfaction by personalizing support based on customer history and preferences.

• Implemented streamlined processes and procedures to increase operational efficiency by 20%
• Oversaw the team of 30 employees, providing leadership and guidance to ensure departmental goals were met
• Developed and executed strategic plans to meet production targets and reduce costs by 15%
• Conducted regular performance evaluations and provided feedback to staff to improve productivity and morale.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Managing sales process
• Consulted with product development teams to enhance products based on customer interest data.
• Identifying new development channels
• Promoting company's product/service
• Update Project performance reports every week.
• Liaised with clients to better understand business needs and current market landscape.
• Compiled product and customer data to generate informed profit projections.
• Monitored market trends and competitor performance to update promotional strategies.
• Mentored local personnel on best practices and protocols to maximize productivity and sales by 23%