Summary
Overview
Work History
Education
Skills
Certification
Leadership Experience
Collaboration
Awards
Languages
Timeline
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Jaswant Sharma

New Delhi,DL

Summary

Technical Account & Former Engineering Team Lead with a proven track record in the casino and gaming industry as well as in technical support leadership. Specialized in client relationship management, project oversight, and team leadership, I bring a robust combination of technical expertise and strategic management skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Technical Account (Casino & Gaming)

BirchStreet Systems
04.2024 - Current

Team Lead (Level 2)

BirchStreet Systems
06.2022 - 04.2024

Escalation Engineer (Level 2)

BirchStreet Systems
01.2021 - 06.2022

Subject Matter Expert (Level 1)

BirchStreet Systems
06.2020 - 12.2020

Application Specialist (Level 1)

BirchStreet Systems
01.2019 - 05.2020

Education

Bachelor's Degree, Computer Science -

DIT UNIVERSITY
01.2017

12th - CBSE (Non-Medical) -

Columbia Foundation School
01.2013

Skills

  • Team Leadership
  • Team Coordination
  • Cross-team Collaboration
  • Escalation Resolution
  • Technical Guidance
  • Product Knowledge
  • Ability to work under pressure
  • Understanding of gaming regulations
  • Strong Communication Skills
  • Patience and Empathy

Certification

  • Learning Jira Software - LinkedIn
  • Big Data Hadoop - AICRA - All India Council for Robotics & Automation STIP/16/28/1449
  • Advance Java (J2EE) - IBM 3QR702/EAP/53
  • IBM Certified Mobile Application Developer - Worklight - IBM 3QI609/EAM/60
  • Core Java & Advance Java DIT-2015/DDN/CJ/010812
  • Lean Six Sigma Green Belt Certification - KPMG India DL012016002
  • SEO Foundations - LinkedIn
  • Learning Data Analytics - LinkedIn
  • Learning Cloud Computing: Core Concepts - LinkedIn
  • Supply Chain Foundations - LinkedIn
  • JavaScript and JSON: Integration Techniques - LinkedIn

Leadership Experience

  • Project Management
  • Escalations

Collaboration

  • Strategic Collaboration
  • Innovation

Awards

  • Q3 555 Trophy - CEO of BirchStreet System - Steve Markle, 10/2019
  • Lean Six Sigma Green Belt - KPMG, 01/2016, A 4 day, 32 hours classroom programme aims at enabling individuals to participate and drive improvement projects across domains and industries. Delivered by our senior professionals who share their industry experience and use adaptive learning methodology.

Languages

English
Advanced (C1)

Timeline

Technical Account (Casino & Gaming)

BirchStreet Systems
04.2024 - Current

Team Lead (Level 2)

BirchStreet Systems
06.2022 - 04.2024

Escalation Engineer (Level 2)

BirchStreet Systems
01.2021 - 06.2022

Subject Matter Expert (Level 1)

BirchStreet Systems
06.2020 - 12.2020

Application Specialist (Level 1)

BirchStreet Systems
01.2019 - 05.2020

Bachelor's Degree, Computer Science -

DIT UNIVERSITY

12th - CBSE (Non-Medical) -

Columbia Foundation School
Jaswant Sharma