Jaswant Rawat
Retail Performance & Capability Development Leader
New delhi,Delhi
Summary
Dynamic retail operations and learning & development leader with over 21 years of expertise in optimizing operations management, crafting innovative learning strategies, and enhancing business performance across luxury, premium, and mass retail formats. Demonstrated success in integrating operational excellence with capability building, resulting in significant improvements in revenue, customer satisfaction, and talent growth. Recognized for driving key performance indicators, leading diverse teams, and designing impactful learning interventions that elevate both employee engagement and operational processes. Committed to fostering a culture of continuous improvement and excellence within the retail sector.
Overview
21
21
years of professional experience
Work History
Regional Training Manager/ Lead – Fashion & Lifestyle Business
Reliance Retail Ltd.
02.2023 - Current
- Strategic Business Partner to the State Head & Operations team, co-creating regional business strategies and aligning learning initiatives to revenue, margin and customer-experience goals.
- Designed and deployed region-wide capability-building roadmap—linking talent development to key business KPIs such as NPS, conversion rates and full-price sell-through.
- Created data-driven interventions: analysed store and category performance, identified capability gaps and rolled out targeted training plans that improved sell-through and reduced operational leakages.
- Collaborated on manpower planning and talent pipeline development, ensuring the right skills and bench strength to support rapid business expansion.
- Built cross-functional processes that integrate training outcomes with operations dashboards for real-time impact tracking and strategic decision making.
- Led a team of functional trainers and store buddies, driving both performance coaching and operational discipline across multiple formats and locations.
- Optimised budgets and resources, aligning regional L&D spend with central budgets while maximising ROI on all capability initiatives.
- Managed new employee orientation training process for more than 2600 employees each year.
Retail Operations Manager & MTM Head Pan India
Corneliani (India)
New Delhi
03.2019 - 02.2023
- Transformed business scale from ₹90M to ₹150M; amplified Made-to-Measure operations by 75%
- Secured 0% team attrition; established vibrant culture of CRM and data-driven client management.
- Improved customer satisfaction ratings with attentive service, prompt issue resolution, and proactive relationship building efforts.
- Conducted performance evaluations for team members, identifying areas of strength as well as opportunities for improvement and providing targeted coaching accordingly.
Boutique Director Retail Operations
Emporio Armani (RBL-Reliance Brands Limited)
05.2018 - 02.2019
- Led boutique operations and team performance, achieving outstanding client service and sustained sales growth.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
Boutique Director Retail Operations
Canali & Hugo Boss (Genesis Luxury Pvt.Ltd)
10.2012 - 05.2018
- Boutique Director – Canali and Hugo Boss (Aug 2016 – May 2018)
- Propelled sales growth by 115% at Hugo Boss post-transition from Bin Hendi Group.
- Sustained 0% attrition, devised strategies to attain over 65% full-price sell-through, and enhanced client networks.
- Boutique Director – Canali (Jul 2015 – Jun 2016)
- Managed AW’18 Pan-India buying, increasing Made-to-Measure contribution from 4% to 12%.
- Upheld strong 40:60 CRM ratio of new against repeat clients, accomplishing 55%+ full-price sell-through every season
- Earlier Roles at Canali:
- Assistant Boutique Manager | Fashion Consultant & Client Relationship Executive
- Surpassed sales targets while cultivating a robust network of HNI clients through tailored service
Operations & Client Relationship Manager
Essentia Environments
05.2012 - 09.2012
- Directed client engagement and optimized processes for premium interior design projects.
Operations & Training Manager
Pentaserv Pvt. Ltd.
04.2004 - 02.2012
- Led call-centre operations: setting targets, analysing data, and ensuring productivity & quality benchmarks.
- Designed and delivered soft skills & behavioural training, improving employee stability and reducing attrition.
- Implemented robust data management and reporting systems for revenue tracking.
Education
Bachelor of Commerce -
Delhi University
Higher secondary School - Commerce
Air Force Bal Bharti School
Skills
Personal Philosophy
“Two things define you: your patience when you have nothing and your attitude when you have everything.”
Timeline
Regional Training Manager/ Lead – Fashion & Lifestyle Business
Reliance Retail Ltd.
02.2023 - Current
Retail Operations Manager & MTM Head Pan India
Corneliani (India)
03.2019 - 02.2023
Boutique Director Retail Operations
Emporio Armani (RBL-Reliance Brands Limited)
05.2018 - 02.2019
Boutique Director Retail Operations
Canali & Hugo Boss (Genesis Luxury Pvt.Ltd)
10.2012 - 05.2018
Operations & Client Relationship Manager
Essentia Environments
05.2012 - 09.2012
Operations & Training Manager
Pentaserv Pvt. Ltd.
04.2004 - 02.2012
Higher secondary School - Commerce
Air Force Bal Bharti School
Bachelor of Commerce -
Delhi University
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