Jaswanth H L
Bengaluru
Summary
Proven achiever with experience at Kotak Mahindra Bank Ltd, I excel in customer relationship management and effective negotiation, driving sales and resolving complex issues. Skilled in leveraging organizational skills and attention to detail, I've consistently exceeded sales quotas and enhanced customer satisfaction, contributing significantly to team success and efficiency improvements.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Junior Sales Associate
Kotak Mahindra Bank Ltd
12.2022 - Current
- Established trust with new customers through active listening skills and genuine empathy towards their needs.
- Boosted customer satisfaction by addressing inquiries and resolving product-related issues promptly.
- Demonstrated adaptability during peak hours by multitasking effectively for prompt customer assistance without sacrificing quality of service.
- Played a pivotal role in achieving team goals by sharing best practices with colleagues and supporting their growth and success.
- Contributed to team success by providing excellent customer service, ensuring repeat business from satisfied clients.
- Promoted brand loyalty among clients by providing exceptional service before, during, and after each sale.
- Managed customer expectations and helped navigate sales processes.
- Addressed customer queries and complaints with prompt and professional responses.
- Monitored competitor activities and pricing strategies to compare performance.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Claim Benefit Specialist
Hinduja Global Solutions
10.2020 - 05.2022
- Leveraged analytical skills to evaluate complex case information accurately determining appropriate benefit amounts.
- Ensured compliance with industry regulations, conducting regular audits of claim files and documentation.
- Identified fraudulent claims by thoroughly analyzing documentation, preventing financial losses for the company.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Conducted quality assurance reviews on completed claims, maintaining high standards of accuracy and consistency across the team.
- Improved customer satisfaction by providing timely and accurate benefit information to policyholders.
Education
Bachelor Of Commerce - Marketing
Osteen College
Bengaluru 08.2016
PUC - HEBA
Osteen College
Bengaluru 04.2012
SSLC -
St.johns High School
Bengaluru 04.2010
Skills
- Effective negotiation
- Closing Techniques
- Email Etiquette
- Customer Relationship Management (CRM)
- Lead Generation
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Organizational Skills
- Effective Communication
- Decision-Making
- Relationship Building
- Team building
- Self Motivation
Certification
Have been awarded as a best employee for the quarter month of July 2024
Received appreciation letter by business head
Languages
Kannada
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Timeline
Junior Sales Associate
Kotak Mahindra Bank Ltd
12.2022 - Current
Claim Benefit Specialist
Hinduja Global Solutions
10.2020 - 05.2022
Bachelor Of Commerce - Marketing
Osteen College
PUC - HEBA
Osteen College
SSLC -
St.johns High School
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