Jaswanth Rampalli
Hyderabad
Summary
Experienced IT Service Management (ITSM) professional with 3 years 2 months
of hands-on experience in Change Management and Incident Management
processes within ITIL frameworks. Skilled in managing and implementing IT service
changes, coordinating cross-functional teams, mitigating risks, and ensuring minimal
business disruption. Proven track record in leading change advisory boards (CAB),
optimizing change workflows, and implementing continuous service improvements to
drive operational efficiency. Adept at creating and enforcing change control policies,
conducting impact assessments, and ensuring compliance with governance
Overview
3
3
years of professional experience
Work History
Project Engineer
wipro
Hyderabad
05.2022 - Current
- Managed the end-to-end lifecycle of IT changes, including standard, normal, and emergency changes, ensuring minimal disruption and high service availability.
- Conducted thorough impact and risk assessments for all Requests for Change (RFCs), aligning changes with business objectives and mitigating potential risks.
- Chaired and facilitated Change Advisory Board (CAB) meetings, collaborating with stakeholders to review, prioritize, and authorize changes.
- Developed and enforced change management policies and procedures, improving compliance with organizational and regulatory standards.
- Utilized ITSM tools such as ServiceNow to automate workflows, improve tracking accuracy, and enhance reporting capabilities.
- Monitored and analyzed change management metrics (success rates, failure rates, emergency changes) to drive continuous service improvement.
- Collaborated closely with Incident, Problem, and Release Management teams to ensure smooth change integration and service stability.
- Directed ITIL-aligned processes for rapid service restoration and performed root cause analysis to prevent incident recurrence.
- Spearheaded training programs to upskill teams and end-users on change management best practices and ITIL framework.
- Coordinated emergency change responses during critical incidents, ensuring rapid resolution and minimizing business impact.
- Generated detailed reports such as Post-36-Hour and Shaman Incident Reports, providing valuable insights to senior management.
- Championed a culture of accountability and quality, resulting in increased stakeholder confidence and satisfaction.
Education
Bachelor of Technology - Electrical And Electronic Engineering.
Malla Reddy College Of Engineering Technology
Hyderabad05-2022
Skills
- ITIL Framework (v3/4) Implementation & Management
- Change Management Process: Request for Change (RFC), Change Advisory Board (CAB), Emergency Changes, Post-Implementation Reviews (PIR)
- Incident & Problem Management Integration
- Risk Assessment & Mitigation
- Change Planning & Coordination
- CAB Facilitation & Stakeholder Communication
- Continuous Service Improvement (CSI)
- Reporting & Metrics Analysis
- IT Service Continuity Management (ITSCM)
- Communication & Stakeholder Management
- Tools: ServiceNow, Help Central
Certifications
- AZ-900: Microsoft Azure Fundamental.
- AWS Cloud Practitioner
Timeline
Project Engineer
wipro
05.2022 - Current
Bachelor of Technology - Electrical And Electronic Engineering.
Malla Reddy College Of Engineering Technology