Jaswinder Pal
Delhi
Summary
Dynamic leader with expertise in Supply Chain, Operations, and Electric Fleet Management. Demonstrated success in optimizing efficiency and driving revenue growth through effective cross-functional team leadership. Proven ability to achieve strategic objectives and enhance vendor and key account management. Ready to apply operational management and strategic planning skills to contribute to organizational success.
Overview
13
13
years of professional experience
Work History
Senior Business Consultant
Ernst and Young, India
Gurgaon
11.2024 - Current
- Spearheaded strategic initiatives for major OEM at EY, launching innovative cab-hailing service.
- Delivered expertise on licensing, legal frameworks, and supply chain dynamics to enhance operational efficiency.
- Contributed to intuitive design of driver and fleet operator app interfaces, improving user experience.
Operations & Key Account Manager
Everest Fleet Private Limited
Gurgaon
01.2023 - 11.2024
- Spearheaded nationwide launch of Intercity operations in India, establishing robust operational framework and market presence.
- Expanded fleet from 0 to 1,000 vehicles, including Internal Combustion Engine and Electric Vehicles.
- Managed key accounts such as MMT, Gozo, and Savaari, driving monthly revenue growth to ₹4 crore.
- Conducted performance reviews, implementing targeted improvement plans that boosted team productivity by 20% and reduced errors by 10%.
- Oversaw recruitment, onboarding, and training of over 1,000 chauffeurs, enhancing operational capacity by 25%.
- Executed strategies to optimize Intercity operations for maximum efficiency and profitability.
- Maintained on-schedule achievement of all project milestones through effective team management.
- Enhanced service availability by 30% during peak demand periods through strategic planning.
Deputy Manager Supply & Operations
Go-MMT Group - Goibibo.com
Gurgaon
08.2018 - 01.2023
- Expanded supply partnerships in North region to meet increasing demand.
- Managed operations of partners to ensure fleet performance and quality maintenance.
- Identified bottlenecks in workflows, implementing solutions to enhance productivity.
- Developed standard operating procedures and service level agreements for partner onboarding compliance.
- Conducted training programs for partners to optimize service quality and net promoter score.
- Created customer value strategies to foster repeat usage of services.
Assistant Manager Supply & Operations
Ola Cabs (Ani Technologies Pvt. Ltd.)
Delhi NCR
04.2015 - 08.2018
- Supervised daily operations to achieve performance, quality, and service standards.
- Launched Vendor Model in Delhi-NCR to establish a new channel for Supply Onboarding.
- Seamlessly merged over 50 vendors with 2,500 vehicles in Ola cabs.
- Directed Supplier Relationship department, achieving highest resolution rate for token issues nationwide.
Team Leader -IT and Server Support
Iyogi Technical Service Pvt. Ltd.
Gurgaon
09.2013 - 03.2015
- Troubleshooting QuickBooks / Quicken Issues.
- Vendor Management.
- Oversaw remote server maintenance to ensure optimal performance, and reduce downtime.
Team Leader - IT and Server Support
Global Tech Help
Gurgaon
12.2012 - 08.2013
- Handled Windows and email issues (Yahoo, AOL) for U.S. and Canada clients.
- Customer Service / Sales.
- Led a team of five members to achieve the business targets.
Education
MBA - Supply Chain Management
Narsee Monjee Institute of Management Studies (NMIMS)
New Delhi, India07.2018
B.Tech. - Information Technology
Lovely Professional University
Jalandhar, India07.2011
Skills
- Supply and sourcing
- Operation management
- Vendor Management
- Business development
- DataAnalysis
- Key Account Management
- ProcessImprovement
- StrategicPlanning
- PeopleManagement
Websites
Awards
CBO Recognition Award for Q4 2019, 01/01/19 - 12/31/19, Go-MMT Group
Timeline
Senior Business Consultant
Ernst and Young, India
11.2024 - Current
Operations & Key Account Manager
Everest Fleet Private Limited
01.2023 - 11.2024
Deputy Manager Supply & Operations
Go-MMT Group - Goibibo.com
08.2018 - 01.2023
Assistant Manager Supply & Operations
Ola Cabs (Ani Technologies Pvt. Ltd.)
04.2015 - 08.2018
Team Leader -IT and Server Support
Iyogi Technical Service Pvt. Ltd.
09.2013 - 03.2015
Team Leader - IT and Server Support
Global Tech Help
12.2012 - 08.2013
MBA - Supply Chain Management
Narsee Monjee Institute of Management Studies (NMIMS)
B.Tech. - Information Technology
Lovely Professional University
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