JASWINDER SINGH
Salesforce Field Service Consultant
Hyderabad,Telangana
Summary
Experienced IT professional with 13 years in the industry and 8 years as a Salesforce Consultant, specializing in Field Service Lightning (FSL) and Service Cloud. Proven expertise in implementing end-to-end Salesforce solutions, building scalable customizations using Flows, Apex, and LWC. Deep knowledge of scheduling, optimization, and setting up Field Service from scratch. Skilled in solution architecture, stakeholder management, and aligning technical solutions with business goals to drive efficiency and innovation.
Overview
14
14
years of professional experience
7
7
Certifications
Work History
Senior Technical Engineer
Salesforce.com
01.2016 - Current
- Design and develop customized Salesforce Field Service (SFS) solutions using Flows, Process Builder, Apex, and Lightning Web Components (LWC), with a strong focus on the Field Service Mobile App.
- Lead end-to-end implementations of Salesforce Field Service, including setting up the solution from scratch—configuring work types, service territories, service appointments, and dispatcher console.
- Possess deep functional and technical knowledge of Scheduling and Optimization, ensuring efficient and intelligent resource allocation for field operations.
- Customize and enhance the Field Service Mobile App for multiple clients to meet complex business requirements, delivering seamless on-the-go user experiences.
- Work extensively on Service Cloud, including case management, knowledge base integration, ensuring a unified service experience.
- Provide strategic consulting and technical leadership to clients, helping them maximize the value of Salesforce through scalable and future-proof solutions.
- Collaborate with stakeholders and cross-functional teams to translate business requirements into robust technical designs and deliverables.
- Ensure adherence to Salesforce best practices for security, performance, and scalability in all customizations and integrations.
- Stay up to date with the latest Salesforce features and releases, incorporating new tools and technologies to enhance solution delivery.
Software Engineer
NCR Corporation
01.2013 - 01.2016
- Developed application enhancements, including automating jobs and adapting the software to meet changing business needs.
- Wrote complex stored procedures for application databases, improving data handling and system performance.
- Led the migration from SQL Server 2005 to SQL Server 2012, ensuring data integrity and improved system performance.
- Designed and implemented custom reports, including transitioning Classic ASP reports to ASP.NET reports.
- Contributed to the incident management process and served as an administrator for the ServiceNow application.
- Supported software code review, system integration, and validation to ensure compliance with company and regulatory standards.
Software Developer
Nucleon Infotech LLP
01.2011 - 01.2013
- Developed new software solutions and contributed to the development of more than 15 web and Windows applications.
- Collaborated with cross-functional teams, including designers, to ensure seamless user interfaces and optimal user experiences.
- Worked on integrating websites with social networking platforms such as Facebook, Twitter, and Google+.
- Contributed to backend development and API integration, ensuring reliable system functionality.
Education
B-Tech - Information Technology
ACET Baru Sahib
Himachal Pradesh 04.2001 -
Skills
- Salesforce Administration - User management, Validations, Automation, Security, Data management
- Salesforce Development - Apex, Triggers, SOQL, SOSL, Async Apex - Batch, Future, Queueable, Schedule
- Database - SOQL, SOSL
- Salesforce Lightning - Lightning Web Components, SLDS
- Integration - RestResource, Platform Events, Third-party integration using OAuth 20
- Salesforce Products - Service Cloud, Salesforce Field Service
- Tools - VSCode, Workbench, DataLoader, HTTPToolkIt, Charles
- Web Technologies - Javascript, HTML, CSS
- Functional Agile Methodology, Change Management, Documentation, Requirement Gathering, Solution Design, Excellent written and oral communication skills, Quick Learner
Certification
Salesforce Administrator
Timeline
Senior Technical Engineer
Salesforce.com
01.2016 - Current
Software Engineer
NCR Corporation
01.2013 - 01.2016
Software Developer
Nucleon Infotech LLP
01.2011 - 01.2013
B-Tech - Information Technology
ACET Baru Sahib
04.2001 -
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