Jaswinder Singh

• Lead strategic vendor management for multiple EU marketplace accounts, driving business growth through the Amazon Vendor Services (AVS) program

• Develop and execute comprehensive annual promotional calendars, including Prime Day, Black Friday, and regional events

• Create and implement Vendor Growth Plans (VGP) to accelerate business expansion and improve key metrics

• Manage end-to-end deal management including ASIN selection, funding negotiations, and promotional strategies

• Conduct weekly and monthly business reviews (WBR/MBR) with vendors, analyzing KPIs such as sell-through rates, inventory health, and marketing performance

• Manage cross-functional coordination between buying, inventory, finance, and marketing teams

• Lead deep-dive analysis of vendor pain points and implement solution strategies

• Optimize inventory management through regular monitoring of stock levels, purchase orders, and vendor confirmation rates

• Drive traffic and conversion through strategic placement of advertising campaigns and promotional events

• Provide data-driven recommendations for product optimization and catalog expansion

• Taking care of India region worth of 10M$ business every month
• Monitoring overall functioning of order management processes, identifying improvement areas & implementing adequate measures
• Mapping Distributors, identifying improvement areas & implementing measures to maximize satisfaction levels
• Working with the Sales Team to collaboratively forecast and plan customer shipments.
• Enhanced customer satisfaction ratings by resolving logistical & operational challenges.
• Helping to develop and implement customer service policies in an organization
• Introduction of E-Commerce Platform – Project TITAN
• Finding ways to improve CSAT/ASAT and maintaining >90% score
• Green Belt Trained- applying same in various internal projects
• Publishing Revenue report / Order Booking report and Backlog orders report on daily basis and providing callouts to Higher Management for Monthly Dashboards.

• Company Overview: (Sciex Division)
• Handling the OTC process for DACH & India region
• Order Processing, FOC, Billing Support, Logistics, Distribution & Order Execution of Life Science and testing equipment’s i.e. consumables and spare parts.
• Preparing Quotes for the end customers.
• Working with the Sales Team to collaboratively forecast and plan customer shipments.
• New ideas implemented and set up in Oracle related to discounts.
• Investigating and resolving all shipping issues including short-ships, damages and lost goods.
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification.
• Coordination with AR Team on the timely submission of Invoice for the payment process.
• Helping Customer to resolve the queries related to billing and shipments
• Handling Customer Custodian and set up new customers in Oracle.
• (Sciex Division)

• Working as German (Expert) Customer Service Representative.
• Order Management.
• Processing of Orders ensuring complete adherence to ‘Order Acceptance’ policy in SAP (ECC & CRM) application for customers (Direct and Indirect) based in Germany, Switzerland and Austria.
• Interacted and coordinated with clients and customers for their prompt follow-up.
• Handling Distributors as well as end customers for Agilent for ordering and shipment of the parts.
• Maintaing all DACH countries data entries as per the customer needs.
• New ideas implemented and set up in SAP related to payment terms and discounts.
• Resolving customer queries related to data clarifications including escalations.
• Providing end to end client support for technical glithches.
• Maintained the good standard of work and achieving target as per the requirement.
• Involved in day to day reporting such as Order Booking Report and providing callouts to Higher Management for Monthly Dashboards.
• Preparing Quotes for the end customers.

• Worked as German Practitioner – CRM Operation.
• Resolved Retail and Customer query related to process gap or order related queries including escalations for Amazon Process.
• Providing end to end client support for data mismatches and technical glithches.
• Maintained the good standard of work and achieving target as per the requirement.
• Interacted and coordinated with clients and customers for their prompt follow-up.