Jaswinder Singh Talwar
New Delhi
Summary
Seasoned Consultant from Zeal Global with a proven track record in organizational development and cost analysis. Expert in crafting strategies that spurred positive PNL growth, leveraging technical review, and reporting skills. Excelled in fostering business relationships and driving revenue enhancement, demonstrating both strategic thinking and effective team management.
Overview
27
27
years of professional experience
Work History
Consultant- Azerbaijan Airlines
Zeal global
New Delhi
04.2024 - Current
- Developed and implemented customized strategies to meet client needs.
- Conducted research and analysis of market trends, customer behaviors, and competitive landscape.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
- Advised senior management on strategic planning, financial forecasting, budgeting, operations optimization, organizational design, process reengineering .
- Reviewed existing policies and procedures and suggested improvements where necessary.
- Upselling products through improved sales , registered +ve PNL since May 2024 onward.
- Identified needs of customers promptly and efficiently.
Sales Manager - International
Air Asia
03.2017 - 03.2024
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Collaborated with marketing team to create promotional materials for target customers.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Organized trade shows and other events as a means of increasing visibility in the marketplace.
- Participated in negotiations with vendors regarding product purchases or contracts.
General Manager- Sales
Lumax Tours and Travels
12.2016 - 02.2017
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Head - Operations and Air Product/Revenue Management
HRG Dnata
08.2011 - 11.2016
- Operations and Team management
- Corporate Business Development
- Office Management
- Project Management and Product Delivery
- Supplier and Revenue Management Agreements
- Client Management and Retention
- Strategic Thinking/ Travel Strategy Management
- Ensuring Revenue Management as per budgeted numbers
- Business Development and Sales
Head - Retail
Look and Book
07.2010 - 08.2011
- B2B and B2C Operation Management
- Team and Office Management
- B2B Business Relationship and Sales
- Client Manager and Customer Servicing
- Tracking Sales and Revenue
- Training and Sales Target Achievement
Sr. Manager - Corporate and Airline Relationship
Yatra Online Pvt Ltd.
02.2009 - 07.2010
- B2B and B2C Operation Manager
- Team Management and Training
- Business and Client Relationship, ensuring customer servicing
- Corporate deals and Tracking
- Implementation of Travel Contracts with Corporate and Account Management
- Personal handling of CIP Customers (TV18, CNBC, NVP)
- MIS
Corporate TMC Manager- Operations and Client Relationship
Uniglobe Mod Tours and Travels
06.2007 - 01.2009
- Airline Relationship and Corporate Deal Initiations
- Corporate Business Development
- CIP customer handling and Managing Ticket Stock
- PNR Quality Checks and Seat Confirmation
- BSP Override Management
- Monthly MIS Quality Check and Customer delivery relationship
Key Account Manager
Carlson Wagonlit Travel, Corporate Travel Management Co.
04.2003 - 06.2007
- Business Relationship and Client Management
- Corporate Business Development
- Close Working relationship with Regional Manager- North India
- Implementation of Travel Agreements and new policy management
- Coordination with Operation Manager on all India basis
- Maximise CWT profit
- Negotiation with Hotels and Airlines for business attainment
Implant Head
Carlson Wagonlit, Corporate Travel Management Co.
09.1999 - 03.2003
- Handled overall implant operations for :
- IBM
- ALSTOM
- ABB
- INDOUS
Supervisor
Gujral Tours and Travels
12.1997 - 08.1999
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Education
Diploma in Specialised Training Course - Ticketing, A
Sita Academy
01.1995
Certified Course in Computer application - Travel and Tourism Industry, A
Indin Institute of Tourism and Travel Management
01.1995
B.Com -
Khalsa College, Delhi University
01.1992
Certified Course in View Point Module -
Galileo India
Certified Course in Automated Ticketing -
Amadeus India
Certified Course in Enter World International Ticketing -
Galileo India
Skills
- Technical review
- Reporting writing
- Business presentation
- Assessments
- Organizational development
- Cost analysis
Projects
Training in 'Account Management and Client Relationships', Training Sessions and seminars conducted by Carlson Wagonlit Travel, Corporate Travel Management Co. Training in 'Negotiating Skills', Training Sessions and seminars conducted by Carlson Wagonlit Travel, Corporate Travel Management Co.
Languages
- English
- Hindi
- Punjabi
Hobbies and Interests
- Sports - Volleyball and Cricket
- Reading - Novels, Journals, Magazines
- Listening to Music and watching movies
Personal Information
- Date of Birth: 08/08/71
- Nationality: Indian
- Marital Status: Married
Timeline
Consultant- Azerbaijan Airlines
Zeal global
04.2024 - Current
Sales Manager - International
Air Asia
03.2017 - 03.2024
General Manager- Sales
Lumax Tours and Travels
12.2016 - 02.2017
Head - Operations and Air Product/Revenue Management
HRG Dnata
08.2011 - 11.2016
Head - Retail
Look and Book
07.2010 - 08.2011
Sr. Manager - Corporate and Airline Relationship
Yatra Online Pvt Ltd.
02.2009 - 07.2010
Corporate TMC Manager- Operations and Client Relationship
Uniglobe Mod Tours and Travels
06.2007 - 01.2009
Key Account Manager
Carlson Wagonlit Travel, Corporate Travel Management Co.
04.2003 - 06.2007
Implant Head
Carlson Wagonlit, Corporate Travel Management Co.
09.1999 - 03.2003
Supervisor
Gujral Tours and Travels
12.1997 - 08.1999
Diploma in Specialised Training Course - Ticketing, A
Sita Academy
Certified Course in Computer application - Travel and Tourism Industry, A
Indin Institute of Tourism and Travel Management
B.Com -
Khalsa College, Delhi University
Certified Course in View Point Module -
Galileo India
Certified Course in Automated Ticketing -
Amadeus India
Certified Course in Enter World International Ticketing -
Galileo India
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