Jatin Bakshi
East Delhi
Summary
Methodical Collections Manager establishes clear department guidelines and maximize employee compliance, productivity, and success in resolving payment issues. Familiar with regulatory and legal guidelines affecting businesses. Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains, and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.
Overview
5
5
years of professional experience
Work History
Agency Manager
Ram Fincorp
New Delhi
06.2025 - Current
- Managed daily operations to optimize agency workflows and efficiency.
- Oversaw client communications to strengthen relationships and enhance satisfaction.
- Implemented innovative strategies to improve service delivery and increase client engagement.
- Supervised employee activities, ensuring accurate and timely task completion.
- Conducted agency visits to assess operational effectiveness and client needs.
- Organized team competitions to foster collaboration and boost morale.
Team Leader Manager
Ram Fincorp
New Delhi
01.2025 - 05.2025
- Directed daily operations and strategic planning for optimal project execution.
- Facilitated cross-functional communication to strengthen collaboration among team members.
- Ensured compliance with company policies and industry regulations throughout operations.
- Scheduled regular team meetings to align objectives and discuss project progress.
- Delivered coaching and constructive feedback to enhance team performance.
- Assigned daily tasks and monitored completion to ensure accountability.
Team Leader
Network s ( India )
New Delhi
04.2022 - 12.2024
- Facilitated team meetings to discuss project progress and resolve challenges.
- Developed training materials for effective onboarding of new hires.
- Trained new team members on operational procedures and company policies.
- Implemented process improvements to enhance team efficiency and collaboration.
- Delegated daily tasks to optimize productivity within the group.
- Cultivated a positive work environment that fostered teamwork among members.
Collections Agent
Gurman Industries
New Delhi
06.2020 - 03.2022
- Handled incoming calls to resolve customer inquiries and payment arrangements efficiently.
- Documented account information accurately in collections management system.
- Educated customers on company policies related to collections and payments.
- Supported team goals through consistent communication and collaboration efforts.
Education
B.com - Finance
Du Sol
New Delhi05-2025
High School Diploma -
Guru Harkrishan Public School
New Delhi03-2019
Skills
- Customer service
- Team collaboration
- Data analysis
- Process improvement
- Department management
- Employee retention
- Debt recovery expertise
- Team leadership experience
- Staff training
- Collections tracking
- Regulatory compliance
- Customer relations
- Communication skills
- Customer service management
Accomplishments
- Top Performer Award – Recognised for outstanding performance at Ram Fin-corp
- Best Runner Award – Honoured for excellence in execution and agility at Ram Fin-corp
Timeline
Agency Manager
Ram Fincorp
06.2025 - Current
Team Leader Manager
Ram Fincorp
01.2025 - 05.2025
Team Leader
Network s ( India )
04.2022 - 12.2024
Collections Agent
Gurman Industries
06.2020 - 03.2022
B.com - Finance
Du Sol
High School Diploma -
Guru Harkrishan Public School
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