Dedicated F&B Manager with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Hi, I’m
JATIN BHATNAGAR
Food & Beverages Operation Manager
New Delhi,Delhi
Summary
Overview
10
years of professional experience
3
years of post-secondary education
Work History
Sodexo india Pvt Ltd, Uttar Pradesh
F&B Operations Manager
2018.10 - Current (5 years & 11 months)
Job overview
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Increased revenue by implementing new ideas ..
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Kept accounts in balance and ran daily reports to verify totals.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Increased profit by streamlining operations.
- Formulated processes to reduce downtime and financial loss.
- Evaluated suppliers to maintain cost controls and improve operations.
- Introduced new methods, practices and systems to reduce turnaround time.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Partnered with vendors and suppliers to effectively manage and budget.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
PIZZA HUT, New Delhi
RESTAURANT MANAGER
2016.06 - 2018.04 (1 year & 10 months)
Job overview
- PNL, Stock management, Day to Day operations and Customer
- Handling
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Implement new company policies and procedures by developing plans and instructing staff
- Manage the restaurant to meet or exceed standards in food Quality, safety and Cleanliness
- Supervise team members in order to ensure quality of service
- Hire, Train, and schedule the activities of food service personals
- Manage cash register and Maintain Inventory
- Investigate and resolve complaints about service and food quality.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Led and directed team members on effective methods, operations and procedures.
HALDIRAM'S PRODUCTION, New Delhi
SHIFT MANAGER
2014.06 - 2016.06 (2 years)
Job overview
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
- Supervised employees and oversaw quality compliance with company standards for food and services.
CAFE COFFEE DAY, new delhi
OPERATIONAL TRAINEE
2012.05 - 2014.04 (1 year & 11 months)
Job overview
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Carried out day-to-day duties accurately and efficiently.
Education
A.S.V.J SCHOOL, CBSE BOARD New Delhi
Bsc In Hotel Management And Catering Technology from Bsc In Hotel Management And Catering Technology
2007.09 - 2010.04 (2 years & 7 months)
University Overview
Skills
Staff Management
Timeline
F&B Operations Manager
Sodexo india Pvt Ltd
2018.10 - Current (5 years & 11 months)
RESTAURANT MANAGER
PIZZA HUT
2016.06 - 2018.04 (1 year & 10 months)
SHIFT MANAGER
HALDIRAM'S PRODUCTION
2014.06 - 2016.06 (2 years)
OPERATIONAL TRAINEE
CAFE COFFEE DAY
2012.05 - 2014.04 (1 year & 11 months)
A.S.V.J SCHOOL, CBSE BOARD
Bsc In Hotel Management And Catering Technology from Bsc In Hotel Management And Catering Technology
2007.09 - 2010.04 (2 years & 7 months)
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