Jatin Deshwal
IT Support Engineer
Faridabad
Summary
With 2 years of experience as a Technical Support Engineer, I have developed strong problem-solving abilities, technical expertise, and effective communication skills. I have hands-on experience in server maintenance, basic system administration, and endpoint security. My role also involves IT procurement, vendor coordination, asset verification, and maintaining accurate documentation for IT assets and support activities. I am well-versed in troubleshooting hardware, software, and networking issues, and ensure smooth day-to-day IT operations while maintaining compliance and inventory accuracy.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Technical Support Engineer
Hindustan Power Exchange
05.2023 - Current
- Working as a Technical Support Engineer
- Worked with A.D as well as multiple hardware issues
- Create an Asset Management and gate pass creation Software for Current Company
- Experienced in IT procurement and vendor coordination
- Proficient in server maintenance and basic system administration
- Skilled in documentation management and record keeping
- Conduct regular asset verification and inventory tracking
- Ensure endpoint security and compliance across devices
- Support overall IT infrastructure and daily operations
QA Manual Tester
Magic Software
05.2022 - 05.2023
- Working as a Subject-Matter Expert in regression testing, smoke, and functional testing
- Worked with JIRA for test case management and bug logging
- Tested multiple versions of company software, Person, Conex
Education
Bachelor's Degree - Computer Application
Maharshi Dayanand University
01.2018 - 01.2021
Skills
IT Support & Helpdesk Operations
Windows Server Administration
Network Troubleshooting & Configuration
Office 365 & Outlook Support
DevOps Tools & Automation
Hardware & Software Troubleshooting
Good Knowledge of Git and Jenkins
Problem Solving
Endpoint Security
Patch Management
undefinedCertification
Software Testing, Udemy, 01/01/22, 02/28/22, Completed 2 months of Software Testing course from Udemy. Learned about web, mobile and API testing. Have knowledge of Test Planning, Test Design, Test Execution and Test closure. Have working knowledge of tools like Link List, JMeter, Postman and Jira.
Accomplishments
- Brown belt in Karate.
- Certificate of appreciation by Panasonic.
- Certificate of appreciation by Math Olympiad.
Timeline
Technical Support Engineer
Hindustan Power Exchange
05.2023 - Current
QA Manual Tester
Magic Software
05.2022 - 05.2023
Bachelor's Degree - Computer Application
Maharshi Dayanand University
01.2018 - 01.2021
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