Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
CustomerServiceRepresentative
Jatin Dhingra

Jatin Dhingra

Sales Promotion And Display Plans; Analyzing Operating And Financial Statements For Profitability Ratios. Protect Employees And Customers By Providing A Safe And Clean Store Environment
A-6/295C PASCHIM VIHAR JANTA FLATS,DL

Summary

Multi-talented Floor Manager with 10 years of progressive retail experience. Monitors sales and backend operations with focus on quality, service and productivity. Hardworking and responsible with resilient mentality.

Overview

1
1
Language
6
6
years of post-secondary education
14
14
years of professional experience

Work History

FLOOR MANAGER

VIJAY SALES
DELHI, DELHI
03.2017 - Current
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Trained [10] new staff members on company policies and procedures, resulting in increase in customer satisfaction ratings in [2020]

FLOOR MANAGER

SARGAM INDIA ELECTRONICS PVT LTD
08.2015 - 02.2017
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.

Department Manager

HARI OM RETAIL PVT LTD
DELHI, Delhi
04.2011 - 08.2015
  • Increased efficiency and team productivity by promoting operational best practices.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels

Senior Customer Service Associate

E-ZONE
08.2010 - 03.2011
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Greeted customers and listened closely to problems described to determine solutions.

SR.CUSTOMER SRVICE ASSOCIATE

HARI OM RETAIL PVT LTD
10.2009 - 07.2010
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Drove operational improvements which resulted in savings and improved profit margins.

Customer Service Specialist

Tata Croma
03.2009 - 10.2009
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.

Customer Service Associate

E-ZONE
11.2006 - 02.2009
  • Developed and actualized customer service initiatives to decrease wait times.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.

Education

SCHOOLING -

DHANPAT MAL VIRMANI
DELHI
04.2003 - 03.2004

Bachelor of Arts -

Delhi University
08.2004 - 04.2009

Skills

    Customer service

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Affiliations

(2004 – 2006) 2 year diploma in electronic from ITI (Industrial Training Institute).

Interests

WATCHING MOVIES,PLAYING CRICKET

Timeline

FLOOR MANAGER

VIJAY SALES
03.2017 - Current

FLOOR MANAGER

SARGAM INDIA ELECTRONICS PVT LTD
08.2015 - 02.2017

Department Manager

HARI OM RETAIL PVT LTD
04.2011 - 08.2015

Senior Customer Service Associate

E-ZONE
08.2010 - 03.2011

SR.CUSTOMER SRVICE ASSOCIATE

HARI OM RETAIL PVT LTD
10.2009 - 07.2010

Customer Service Specialist

Tata Croma
03.2009 - 10.2009

Customer Service Associate

E-ZONE
11.2006 - 02.2009

Bachelor of Arts -

Delhi University
08.2004 - 04.2009

SCHOOLING -

DHANPAT MAL VIRMANI
04.2003 - 03.2004

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Jatin DhingraSales Promotion And Display Plans; Analyzing Operating And Financial Statements For Profitability Ratios. Protect Employees And Customers By Providing A Safe And Clean Store Environment