WATCHING MOVIES,PLAYING CRICKET
Jatin Dhingra
Sales Promotion And Display Plans; Analyzing Operating And Financial Statements For Profitability Ratios. Protect Employees And Customers By Providing A Safe And Clean Store Environment
A-6/295C PASCHIM VIHAR JANTA FLATS,DL
Summary
Multi-talented Floor Manager with 10 years of progressive retail experience. Monitors sales and backend operations with focus on quality, service and productivity. Hardworking and responsible with resilient mentality.
Overview
1
1
Language
6
6
years of post-secondary education
14
14
years of professional experience
Work History
FLOOR MANAGER
VIJAY SALES
DELHI, DELHI
03.2017 - Current
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Trained [10] new staff members on company policies and procedures, resulting in increase in customer satisfaction ratings in [2020]
FLOOR MANAGER
SARGAM INDIA ELECTRONICS PVT LTD
08.2015 - 02.2017
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Department Manager
HARI OM RETAIL PVT LTD
DELHI, Delhi
04.2011 - 08.2015
- Increased efficiency and team productivity by promoting operational best practices.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels
Senior Customer Service Associate
E-ZONE
08.2010 - 03.2011
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
SR.CUSTOMER SRVICE ASSOCIATE
HARI OM RETAIL PVT LTD
10.2009 - 07.2010
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Drove operational improvements which resulted in savings and improved profit margins.
Customer Service Specialist
Tata Croma
03.2009 - 10.2009
- Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
Customer Service Associate
E-ZONE
11.2006 - 02.2009
- Developed and actualized customer service initiatives to decrease wait times.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
Education
SCHOOLING -
DHANPAT MAL VIRMANI
DELHI 04.2003 - 03.2004
Bachelor of Arts -
Delhi University
08.2004 - 04.2009
Skills
Customer service
Customer Relations
Performance improvements
Sales and marketing
Staff Management
Business Development
Affiliations
(2004 – 2006) 2 year diploma in electronic from ITI (Industrial Training Institute).
Interests
Timeline
FLOOR MANAGER
VIJAY SALES
03.2017 - Current
FLOOR MANAGER
SARGAM INDIA ELECTRONICS PVT LTD
08.2015 - 02.2017
Department Manager
HARI OM RETAIL PVT LTD
04.2011 - 08.2015
Senior Customer Service Associate
E-ZONE
08.2010 - 03.2011
SR.CUSTOMER SRVICE ASSOCIATE
HARI OM RETAIL PVT LTD
10.2009 - 07.2010
Customer Service Specialist
Tata Croma
03.2009 - 10.2009
Customer Service Associate
E-ZONE
11.2006 - 02.2009
Bachelor of Arts -
Delhi University
08.2004 - 04.2009
SCHOOLING -
DHANPAT MAL VIRMANI
04.2003 - 03.2004