Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jatin  Garg

Jatin Garg

Jaipur

Summary

Dynamic and results-driven Assistant Manager with a proven track record of leading high-performance teams in a fast-paced BPO setting. Adept at managing 4 Team Leaders and 70 frontline advocates, fostering a culture of collaboration, efficiency, and excellence. Skilled in operational optimization, performance analysis, and quality assurance, ensuring consistent delivery of top-tier customer service and business outcomes.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Teleperformance
Jaipur
03.2025 - Current
  • Currently managing 5 team leaders and 140 frontline advocates, driving monthly revenue over $500,000.
  • Analyzed volume trends and forecasted budget to optimize staffing efficiency.
  • Ensured compliance with safety regulations and company policies to mitigate risks.
  • Collaborated with departments to maintain seamless operational workflows.
  • Conducted performance reviews to identify employee improvement areas and enhance productivity.

Operations Supervisor

Teleperformance
Jaipur
06.2023 - 03.2025
  • Supervised daily operations of 20 frontline advocates, focusing on maximizing productivity.
  • Provided efficient feedback through report analysis, driving team effectiveness and revenue growth.
  • Ensured adherence to policies by monitoring daily workflows across all teams.
  • Implemented strategies from customer service survey reviews to elevate satisfaction ratings.

Subject Matter Expert

Teleperformance
Jaipur
04.2024 - 06.2024
  • Managed customer inquiries, ensuring timely resolutions and high service standards.
  • Investigated customer complaints to identify root causes and implemented corrective action plans.
  • Provided subject matter expertise during senior leadership meetings to address opportunities and challenges.
  • Resolved escalated customer issues promptly while fostering positive relationships.

Technical Support Executive

Teleperformance
Jaipur
10.2021 - 04.2023
  • Mastered global CRM systems to enhance customer support experience for major tech organization.
  • Delivered technical assistance through phone, email, and online chat platforms.
  • Resolved network connectivity issues across multiple devices for clients.
  • Addressed technical inquiries regarding product features and software configuration.
  • Developed essential skills for advancement within the organization.

Education

BBA - Business Administration And Management

Rajasthan University
Jaipur, Rajasthan
03-2021

High School Diploma -

Kendriya Vidyalaya
Vasco Da Gama Goa
03-2017

Post Graduate Diploma in Management - Business Administration And Management

Institute of Management Technology
Ghaziabad

Skills

  • Coaching
  • Shift Scheduling
  • Team Supervision
  • Documentation And Reporting
  • Technical Support
  • Client Support
  • Key Performance Indicators
  • Issue Resolution
  • Giving Constructive Feedback
  • Problem-Solving

Timeline

Assistant Manager

Teleperformance
03.2025 - Current

Subject Matter Expert

Teleperformance
04.2024 - 06.2024

Operations Supervisor

Teleperformance
06.2023 - 03.2025

Technical Support Executive

Teleperformance
10.2021 - 04.2023

BBA - Business Administration And Management

Rajasthan University

High School Diploma -

Kendriya Vidyalaya

Post Graduate Diploma in Management - Business Administration And Management

Institute of Management Technology
Jatin Garg