Jatin Garg
Jaipur
Summary
Dynamic and results-driven Assistant Manager with a proven track record of leading high-performance teams in a fast-paced BPO setting. Adept at managing 4 Team Leaders and 70 frontline advocates, fostering a culture of collaboration, efficiency, and excellence. Skilled in operational optimization, performance analysis, and quality assurance, ensuring consistent delivery of top-tier customer service and business outcomes.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Teleperformance
Jaipur
03.2025 - Current
- Currently managing 5 team leaders and 140 frontline advocates, driving monthly revenue over $500,000.
- Analyzed volume trends and forecasted budget to optimize staffing efficiency.
- Ensured compliance with safety regulations and company policies to mitigate risks.
- Collaborated with departments to maintain seamless operational workflows.
- Conducted performance reviews to identify employee improvement areas and enhance productivity.
Operations Supervisor
Teleperformance
Jaipur
06.2023 - 03.2025
- Supervised daily operations of 20 frontline advocates, focusing on maximizing productivity.
- Provided efficient feedback through report analysis, driving team effectiveness and revenue growth.
- Ensured adherence to policies by monitoring daily workflows across all teams.
- Implemented strategies from customer service survey reviews to elevate satisfaction ratings.
Subject Matter Expert
Teleperformance
Jaipur
04.2024 - 06.2024
- Managed customer inquiries, ensuring timely resolutions and high service standards.
- Investigated customer complaints to identify root causes and implemented corrective action plans.
- Provided subject matter expertise during senior leadership meetings to address opportunities and challenges.
- Resolved escalated customer issues promptly while fostering positive relationships.
Technical Support Executive
Teleperformance
Jaipur
10.2021 - 04.2023
- Mastered global CRM systems to enhance customer support experience for major tech organization.
- Delivered technical assistance through phone, email, and online chat platforms.
- Resolved network connectivity issues across multiple devices for clients.
- Addressed technical inquiries regarding product features and software configuration.
- Developed essential skills for advancement within the organization.
Education
BBA - Business Administration And Management
Rajasthan University
Jaipur, Rajasthan 03-2021
High School Diploma -
Kendriya Vidyalaya
Vasco Da Gama Goa 03-2017
Post Graduate Diploma in Management - Business Administration And Management
Institute of Management Technology
GhaziabadSkills
- Coaching
- Shift Scheduling
- Team Supervision
- Documentation And Reporting
- Technical Support
- Client Support
- Key Performance Indicators
- Issue Resolution
- Giving Constructive Feedback
- Problem-Solving
Timeline
Assistant Manager
Teleperformance
03.2025 - Current
Subject Matter Expert
Teleperformance
04.2024 - 06.2024
Operations Supervisor
Teleperformance
06.2023 - 03.2025
Technical Support Executive
Teleperformance
10.2021 - 04.2023
BBA - Business Administration And Management
Rajasthan University
High School Diploma -
Kendriya Vidyalaya
Post Graduate Diploma in Management - Business Administration And Management
Institute of Management Technology