Jatin Kapoor
Faridabad | Gurgaon
Summary
Driven Content & Social Medio Marketing proficient in Graphic design and editing. Offering 5 years background generating exclusive video content and managing team of d Content and graphic design experts. Strong image editing, writing and communication skills. Expertise in managing content migration and performing SEO and metadata research.
Expertise in managing Content across, Brand Marketing, Social Media, lnfluencer Marketing with 5 years of Domain experience ond 14 Years of totol experience. While Client servicing and strategizing has been the prime role in the job.
Hands-on experience in Video creation, direction, & content creation.
Overview
16
16
years of professional experience
Work History
Head, Content & Marketing
Juno School of Business, Juno Learning Pvt. Ltd
Gurgaon
04.2023 - Current
- Creation of social media strategies & growth strategies for Juno School of Business for various social media platform
- Planning and execution of successful social media Video Shoots, Video Creation and to convert all the raw videos into final POST
- Planning of online broadcasting of all type of content (exclusive and versatile)
- Working with my content team and focusing on continuous progression of brand awareness and audience engagement across a range of social platforms" by posting various creative post, i.e, Carousels, Static Post, Various Short & Long Videos, Newsletter, PDF Documents and Case Studies sharing
- Working on my new initiative and focusing to create innovative content & Digital PR, Paid Media for Linked in & Facebook Specifically
- Working towards continuous improvement of Data Science & Audience Insights of all Social Media Handles for Juno
Manager, Social Media | Content Creator
MX Takatak
Gurgaon
08.2020 - 08.2022
- Brainstormed, researched and contributed content ideas that appealed to target audience.
- Delivered high-quality, insightful, informative and entertaining written content while meeting tight deadlines.
- Collaborated with media specialists to coordinate stories and content for social media.
- Created new ideas, products and story boards for new marketing campaigns.
- Wrote sales copy, letters and other advertising and marketing material.
- Trained social media to creators who have less than 100k subscriber on MX Takatak
- Plan online broadcasting content over social media.
- Made exclusive and versatile content which can be shareable by viewers leads to more reach.
- Reached over 800 Million Views in last 1year
- Created over 1600+ unique videos, carousels, static designs, newsletters in 2 years of span.
Sr. Manager
Shopclues.com
02.2019 - 07.2020
- Collaborated with suppliers to determine strategies for improving sales and profit.
- Achieved profit growth opportunities by analyzing data and identifying selection gaps.
- Stayed current on category market in order to take advantage of latest trends.
- Analyzed data to determine industry and consumer trends.
- Maintained records of item cost, retail and gross profit and margin dollars to determine category sales and gross profit results.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Recommended and implemented successful strategies to maximize revenue.
- Managed new acquisition & post-acquisition growth journey of the Mid Small scale sellers till they become a key client for Shopclues.
Manager
Cognizant
10.2015 - 02.2019
- Google My Business - Monitored staff of 35 Associates including 2 TLs, 2 SMEs/Trainers & 2 QA
- Managed 3 markets including UK, Ireland & India for AdWords Upselling & Global Market for Ad Creative
- Closed timely feedbacks, Scorecards, 1x1’s, Performance Appraisals and Annual Reviews of staff.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Lead and maintain employee satisfaction and morale by using employee engagement
- Recruited and hired qualified candidates to fill open positions. & managed weekly client calls effectively.
- Managed Billing for Gurgaon Google My Business employees and manage Cognizant people budget for effective usage.
Front Line Manager (Team Developer – Supervisor)
Bank of America - Continuum India Pvt. Ltd
02.2009 - 09.2015
- Managed a span of 16 executives and 1 Quality Coach for a Credit Card Fraud process.
- Ensured timely closure on Performance Appraisal, Annual Reviews, attrition, leave management, weekly client calls, training, development plans.
- Achieved sales goals and business objectives by motivating staff and promoting domain expertise.
Customer Service Associate
WNS Global Services Pvt. Ltd
01.2008 - 01.2009
- Worked with Ameriprise Financial process in Insurance & Payments new business process.
- Supported team goals and enhanced relations through friendly, knowledgeable and positive communication.
Customer Care Representative
Teletech Services India Pvt. Ltd
03.2007 - 12.2007
- Was customer care executive in Airtel Delhi process
- Handled incoming calls for Airtel customers.
Education
Certification - Content Creation
NAS Academy
01.2022
Bachelor of Commerce (Honors) -
A.N College
01.2006
Skills
- Content Creation - NAS Academy
- Content Development - NAS Academy
- Content Strategy - NAS Academy
- Content strategies - NAS Academy
- Content scheduling
- Content Generation
- Fraud Domain Certified
- Leadership Skills Certified
- Six Sigma Certified
- Anti Money Laundering
Languages
Hindi
First Language
English
Proficient
C2
Timeline
Head, Content & Marketing
Juno School of Business, Juno Learning Pvt. Ltd
04.2023 - Current
Manager, Social Media | Content Creator
MX Takatak
08.2020 - 08.2022
Sr. Manager
Shopclues.com
02.2019 - 07.2020
Manager
Cognizant
10.2015 - 02.2019
Front Line Manager (Team Developer – Supervisor)
Bank of America - Continuum India Pvt. Ltd
02.2009 - 09.2015
Customer Service Associate
WNS Global Services Pvt. Ltd
01.2008 - 01.2009
Customer Care Representative
Teletech Services India Pvt. Ltd
03.2007 - 12.2007
Certification - Content Creation
NAS Academy
Bachelor of Commerce (Honors) -
A.N College
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