Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Manager of Operations
HOTEL CHIRMI PALACE
08.2023 - Current
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Front Office Manager
HOTEL CHIRMI PALACE
07.2020 - 07.2023
Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Front Office Executive
HOTEL SHIKHA
09.2018 - 03.2020
Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Front Office Assistant
HOTEL SHIKHA
07.2016 - 08.2018
Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Assistant Human Resources Manager at Carlton Palace Hotel & Carlton Tower Hotel and Carlton Dubai Creek hotels and suitesAssistant Human Resources Manager at Carlton Palace Hotel & Carlton Tower Hotel and Carlton Dubai Creek hotels and suites