Jatin Mahyavanshi

As a SAP-Concur Customer Functional Consultant, I have been part of many Teams and worked on multiple Concur Products and Product Groups. I initially journey in Concur began with GDS and 3rd party teams for EMEA region, after which I fulfilled the role of a Travel Generalist and Concur Request SE for APAC. I am presently Product Group lead for Direct connects and Vendor Lead as well for APAC region. Additionally was the Regional POC of Concur locate during the Sunset phase. I also have experience on Unspecified Expense and SSO/Performance queues.

Vendor Support Lead/Product lead Direct connects

-Responsible for all Vendor related Support topics within the APAC region
- Attend regular Vendor and R&D related calls

- Ensure that all Support Engineers are updated on process updates

- Clarify doubts received from Support engineers and engage with Concur R&D team when required.

- Provide feedback to Services incident council on open issues.

Regional Back up for Concur Locate - APAC

-I was the POC for Concur Locate in the APAC region during the Sunset phase.

SME for APAC India team

- SME for Travel Related Request cases and Request workflow cases

- SME for Travel related cases in the region specializing in Vendors active in the region

- SME for SSO and Performance

3rd Party Team -

-Work on Cases related to All 3rd Party vendors- GDS (Galileo, Apollo, Worldspan, Sabre, Amadeus) or Direct connects(Travelfusion, Southwest, Cleartrip, Air Canada, HRS,AmexHotel hub, Bookings.com, Hertz, Silver Rail, SNCF, etc), Hotel image vendors(VFM Leonardo).

-Handling Case Events- When Multiple clients are reporting a similar issue, coordinating with respective teams for resolution and provide timely updates on cases on progress of issue.

GDS Availability Team

- Case work on the Salesforce Platform on issues related to GDS - AIR /Car/Hotel - Shop and Book, Corporate discount setup, Fare store, PNR Queuing and Travel policy questions.
-If cases are opened by Direct clients then provide them assistance in working with TMC when required.

-Arrange and attend Team calls for Case resolutions.

Support to SAP Concur Expense system
-Assist Client queries on SSO related issues

-Work with Client an Identity provider team to setup SSO for their site

-Assist Company Administrators to achieve their Business requirements during SSO implementation

-HandlingEmails and Calls for Center of Excellence, which handles Multiple Corporate customers. Mainly worked with Publicis and Cummins India Accounts.

-Handled Indian Domestic, International Flights/hotels and Cars (both Domestic and international).

-Publicis -Publicis Groupe is a French multinational advertising and public relations company. We handled travel for the 32 different entities for all Domestic and International segments.

-Cummins India -India's leading manufacturer of engines, generators and related products. We provided travel option to employees on basis of Requests raised by them and the followed up with them in regards to the same till the completion of the request.These requests included making a complete Home to Home itinerary for the Traveler, which included Car reservation with India, Hotel stay, Rental cars/Limo(international destination), Air Travel both International and Domestic.

-Deloitte US Voice : Inbound Calls - Deloitte Travel Centre based out of Jacksonville,FL USA. I am Part of the a pilot batch in India for this process and supported the Deloitte Team for New/Existing reservation for Air/Car/Hotels/ Limo. Flight Cancellation and any query regarding their travel.

Also liaise with the Different Vendors (Airlines/Hotels/Cars Rentals/Limo Services) for Immediate and Specific Needs.

-Deloitte USI: Email process (Semi voice) :- Provided Email support for the India based Deloitte account in with we handled New/existing reservation/ quotations/Dummy reservations for Visa purpose travel for both Domestic and International Reservations.

• Email Support : Answering customer to Customer Emails on Queries / Complaints / Request.
• Escalations Team Emails : Handling Escalated emails and ensure prompt Replies and Action on the issue by coordinating within the internal teams
• Customer Follow-up Team : Escalation Team : Established Connection with customer and 3rd Part Courier(Bluedart, AFL, Aramex, Overnite, Professional Couriers) to ensure the Delivery of Escalated / Delayed Deliveries, Co-ordination with Couriers on Issues like Octroi, Address change, Non Delivery, Special Delivery request.
• Damage and Defective Verification Team - Enhanced Process to ensure timely resolution to Customers

-As Acting Red Cap Supervision and to Ensure timely and Safe Departures

-As a Load and Trim Staff to Plan and Prepare weight and Balance Documents for a Given Departure.

-To ensure Quality Standards are meet both 3by the Airline Staff and the Ground Handling Agency.

-To Train and Supervise New Staff into Ramp Handling Procedures.

-At BLR APT Supervised and handled Ticketing counters and experience in booking, cancellations, refunds, accounts and detailed reports- like MIS etc.,

-Supervised and handled Check-in counters, knowledge of handling UNM's, wheel chair, VIP,CIP, MAAS, through check-in indemnity bond, etc., and also aware of concepts like manual check-in, pooled baggage, group check-in, baggage allowance, excess baggage.

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Diploma in Aviation, Hospitality and Travel Management

Professional course in Advanced Computing(C,C++,Unix)

2nd Pre University College