Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Jatin Malhotra

Gurgaon

Summary

Highly motivated and result-oriented professional with over 13 years of experience in project
management, client service, and administration. Skilled in streamlining processes, ensuring quality
and timeliness, and exceeding client expectations. Eager to contribute expertise and knowledge to
a progressive organization.

Overview

2025
2025
years of professional experience
1
1
Certification

Work History

Client Implementation Manager/Expense Lead

Safeguardglobal
Gurgaon
10.2021 - Current
  • Successfully managed and mentored a team of over 10 FTEs, providing guidance and
    support across Omni-channel operations.
  • Demonstrated strong stakeholder management by liaising with internal and external
    stakeholders, ensuring effective communication and timely resolution of issues.
  • Conducted regular performance reviews, providing constructive feedback and actionable
    insights to team members.
  • Regularly tracked and reported on team and process performance, contributing to
    strategic planning and operational improvements.
  • Coordinated with cross-functional teams to resolve operational issues, ensuring a seamless
    workflow across departments.
  • Contributed to a culture of continuous improvement and knowledge sharing within teams,
    aligning with the role’s emphasis on fostering continuous learning.

Freelance Administrator

Orcapod
Mumbai
09.2020 - 09.2021
  • Enhanced customer service delivery and examination administration procedures for ACCA
    programs, ensuring adherence to all quality standards.
  • Led fraud detection and risk mitigation efforts during appeals and investigations, identifying
    potential risks and implementing preventive measures to safeguard the integrity of
    operations.
  • Provided exceptional customer support across multiple channels (phone, email, chat),
    effectively resolving inquiries, addressing concerns, and consistently exceeding satisfaction
    targets.
  • Managed escalations and processed fee refunds, ensuring timely and accurate resolution
    while maintaining customer satisfaction and compliance with organizational policies.

HR Specialist

Times Internet
Gurugram
08.2018 - 08.2019
  • Optimized vendor management processes, achieving a reduction in registration and billing
    processing time.
  • Successfully managed childcare reimbursement administration, ensuring accurate and
    timely payments while adhering to company policies.
  • Developed and implemented new gift voucher management procedures, streamlining
    employee recognition programs.
  • Generated critical reports and dashboards to track HR metrics to assist senior management
    with critical decisions.

Senior Analyst

EXL Services PVT. Ltd
Gurugram
05.2009 - 04.2013
  • Managed client billing for American Express Global Travel Services, ensuring accurate and
    timely settlements within agreed SLAs.
  • Analyzed contractual details and client data to generate detailed reports for client review
    and approval.
  • Contributed to continuous improvement by identifying and implementing process
    enhancements.

Benefits Operations Analyst

Aon Hewitt
Gurugram
04.2009 - 04.2013
  • Led and mentored teams in delivering exceptional operational performance, achieving a
    (mention a specific percentage or number) improvement in process efficiency.
  • Developed and implemented new training programs to ensure smooth onboarding and
    skills development for new recruits.
  • Successfully revamped standard operating procedures (SOPs) to improve service quality
    and compliance.
  • Mapped employee benefits for various plans, ensuring accurate and consistent data
    management.
  • Train/Coach and develop new team members in the clients plan requirements and ongoing
    administration procedures.
  • Work closely with benefits manager and review the documented requirements for plan
    provision, administrative events and delivery channels for client’s ongoing delivery.

Customer Service Executive

Jet Airways
Gurugram

Worked as a part of PREMIER unit of JET AIRWAYS which included

  • All VIP, VVIP & CIP Handling and took care of departures and arrivals.
  • Check-in of Passengers at counter after verifying passport & visa for individual passengers &
    Groups.
  • Check-in and handling of Direct Transit Passengers and taking care of their baggage.
  • Looked after all the arrival work like flight meet, baggage handling, handling of passenger’s lost
    Luggage counter.

Education

B.Com - Commerce

Delhi University
New Delhi
04-2005

Skills

  • Implementation
  • Leadership Skills
  • Team management
  • Project management
  • Invoicing
  • Customer services

Affiliations

  • Teamwork
  • Communication
  • Problem Solving
  • Handling responsibulity

Certification

  • Interact Check in
  • Aviation And Hospitality
  • UK Document Awareness Training

Languages

Hindi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2

Timeline

Client Implementation Manager/Expense Lead

Safeguardglobal
10.2021 - Current

Freelance Administrator

Orcapod
09.2020 - 09.2021

HR Specialist

Times Internet
08.2018 - 08.2019

Senior Analyst

EXL Services PVT. Ltd
05.2009 - 04.2013

Benefits Operations Analyst

Aon Hewitt
04.2009 - 04.2013

Customer Service Executive

Jet Airways

B.Com - Commerce

Delhi University
Jatin Malhotra