Summary
Overview
Work History
Skills
Accomplishments
Languages
Hobbies and Interests
Personal Information
Timeline
AdministrativeAssistant
Jatin Nagpal

Jatin Nagpal

Mumbai

Summary

Accomplished Area Credit Manager Account Receivable with extensive experience at DHL Express India Pvt Ltd, specialising in streamlining accounts receivable operations through process improvements and automation. Demonstrates leadership aptitude and negotiation prowess in resolving payment-related queries and addressing commercial challenges efficiently. Proven track record in managing collections, ensuring compliance with GST, TDS, and other taxes, and creating credit scoring models for risk assessments. Adept at fostering customer goodwill and enhancing cross-functional collaboration through effective communication. Career goal: to continue driving process improvement on a regional and global scale while optimising company standards.

Overview

19
19
years of professional experience

Work History

Area Credit Manager Account Receivable

DHL Express India Pvt Ltd
01.2020 - Current
  • Streamlined Accounts Receivable operations by implementing process improvements, automation, and harmonization.
  • Executed process evaluations and implementations within established timeframes.
  • Resolved payment-related queries at customer sites.
  • Addressed commercial challenges swiftly and efficiently.
  • Collaborated on process documentation to implement necessary adjustments.
  • Ensure compliance with GST, TDS, and other taxes with respect to accounts receivables.
  • Creating credit scoring models for risk assessments.
  • Directed collection activities following established payment terms and provisions.
  • Managed collections and accounts receivable efficiently.
  • Ensured compliance of OTC process credits and payment terms with internal policy.
  • Supervised team operations and ensured effective debt monitoring.
  • Analyzed and modified credit guidelines to optimize company standards.
  • Provided SOP support and operational management with strong analytical skills.
  • Adopted regional and global agenda to drive process improvement.
  • Foster customer goodwill and enhance cross-functional collaboration through effective communication.

Sr. Credit Executive Account Receivable

DHL Express India Pvt Ltd
09.2013 - 12.2019
  • The role spans from credit analysis during Customer Acquisition to Billing, Customer servicing, and Collections subsequently & to ensure that revenue targets of the territory are met.
  • Handling & Monitoring Collection/Debts.
  • Credit Verification & Analysis on new customer acquisition/sign up &, approval.
  • Monitoring collection of outstanding debts of the company.
  • Control of bad debts and to ensure that debts do no age beyond 60 days.
  • Managing DOS (daily o/s of sales) In line with AP standards.
  • Query Resolution/customer service.
  • Interaction with other functional departments.
  • Management reporting specifically mentioning DOS/Collection trends/new a/c’s.
  • Forecasting expected collection & DSO.
  • Implementation of credit policy.
  • Handling legal cases, filing of suits etc. (POA Holder).
  • Processing Credit Note/Debit Note requests of Customers.
  • Drafting SOP for billing & payments for GMNC/MNC Customers.
  • Integration of systems with customer requirements – Understanding the need of the customer and providing solutions.

Credit Executive Account Receivable

DHL Express India Pvt Ltd
01.2009 - 09.2013
  • Sales Revenue Report to Management.
  • Effectively communicate any observed symptoms of potential & current credit risks.
  • Monthly MIS & set up process internally.
  • Collection of outstanding Payments from Debtors.
  • Maintaining petty cash, Bill receivables, payables, Creditors & Debtors.
  • Preparation of MIS statement, Costing & Quotation.
  • Doing Product Costing, Cost report & analysis.
  • Follow up for payment with customer & RSM.
  • Verification of Bank reconciliation statements and reporting to HOD Finance.

Udaan Trainee

DHL Express
10.2007 - 01.2009

Ops Agent

DHL Express
07.2006 - 10.2007

Retails Counter Executive

DHL Express
12.2005 - 07.2006

Skills

  • Leadership traits
  • Decision-making skills
  • Time management
  • Negotiation skills
  • Leadership aptitude
  • Creative thinking
  • Multitasking efficiency

Accomplishments

  • Recognized Best Team of Year.Award in 2020.
  • Recognized with 07 ACE Award in last five years.
  • Selected in DHL Udaan Program in 16 People Team from PAN India in 2007.
  • Moved in Finance in 2009 as Credit Executive & got promoted as Sr Executive in 2013.
  • In 2020 Promoted as Credit Team Supervisor and transferred to Mumbai.
  • Successfully Executed Projects - Reduction of regular CN in KNU 25-30 Lac per month to Zero.
  • Contributed major Role in Achieving Country KPI (3% of 60 Days & 1.5% of 90 days aging).
  • Persistent efforts by implementing SOP of Global customer DSO is below 30 days.

Languages

English
Hindi
Punjabi

Hobbies and Interests

  • Listening Music.
  • Reading Business Articles.
  • Long Drives, exploring new places.

Personal Information

  • Date of Birth: 06th June 1985
  • Gender: Male
  • Marital Status: Married

Timeline

Area Credit Manager Account Receivable

DHL Express India Pvt Ltd
01.2020 - Current

Sr. Credit Executive Account Receivable

DHL Express India Pvt Ltd
09.2013 - 12.2019

Credit Executive Account Receivable

DHL Express India Pvt Ltd
01.2009 - 09.2013

Udaan Trainee

DHL Express
10.2007 - 01.2009

Ops Agent

DHL Express
07.2006 - 10.2007

Retails Counter Executive

DHL Express
12.2005 - 07.2006

Similar Profiles

CREATE PROFILE
Jatin Nagpal