Jatin Patel
Product Manager
Mumbai
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
6
6
years of professional experience
Work History
Manager- Product Manager
KOTAK MAHINDRA BANK
11.2022 - Current
- Managing Portfolio of PQ (Pre-Qualified) for PL business – Breakup of segment, product wise.
- Performance management of channels (REKYC/TOP-UP & E-NACH)- Engage with key channel partners to drive business growth and responsible for managing entire lifecycle of partner activities
- Central SPOC to analyse business trends and assist Sales Heads in execution of business growth strategy
- Evaluate, benchmark and identify best practices and processes adopted across industry and drive its implementation for the business
- Drive Product & Policy for entire PL products – Streamlining of processes for exponential growth
- Leading Audit, Compliance and Legal adherence of PL products and processes.
- Managing MIS and dashboards – Acting as the primary liaison for all stakeholder communications
Analyst
BARCLAYS GLOBAL SERVICE CENTRE PRIVATE LIMITED
06.2021 - 11.2022
- Assessed mortgage applications according to government regulations and company policies while meeting the strict deadlines and communicated principles of decisions to impacted personnel and clients.
- Evaluated and analyzed creditworthiness of mortgage applicants by conducting thorough review of financial documents, resulting in accurate risk assessments and reduced loan default rates.
- Collaborated with loan officers, appraisers, and title companies to gather necessary documentation and ensure compliance with underwriting guidelines, contributing to the smooth and timely processing of mortgage applications.
- Made recommendations regarding loan approvals or denials based on comprehensive analysis of borrowers' financial profiles, leading to improved decision-making and increased customer satisfaction guidelines.
- Perform underwriting decisions based on the application (Employed, Self-Employed, Residential, BTL(Buy To Let), etc. Performing Income Calculation and analyzing Income documents to determine sustainability of Employed and Self-Employed individuals’ income.
- Determine Credit worthiness and risk associated with the borrower based on the credit file.
Senior. Customer Service Executive
TELEPERFORMANCE
11.2019 - 06.2021
- Conduct a detailed check of the companies’ profile, including its management and Proof of Legal Existence.
- Performing detailed checks on shareholding details of Major shareholders, Directors and UBO.
- Performing Background checks for any suspicious activity like transaction to any high-risk country.
- KYCR (KNOW YOUR CUSTOMERS REMEDIATION)
Education
M.COM (MASTER OF COMMERCE) -
Idol Mumbai University
05.2021
Bachelor of Banking and Insurance - undefined
Prahladrai Dalmia Lions College
05.2019
Skills
Organizational strategy development
Strategic decision-making
Performance assessment strategies
Prioritization and scheduling
Resource allocation management
Business growth initiatives
Customer engagement strategies
Operational efficiency management
Disclaimer
I hereby declare that all the details furnished here are true to the best of my knowledge.
Accomplishments
Achieved Top performer for Q3 2024-25 by acheveving business number.
Also received PL Maverick for month Oct 24 and April 25
Timeline
Manager- Product Manager
KOTAK MAHINDRA BANK
11.2022 - Current
Analyst
BARCLAYS GLOBAL SERVICE CENTRE PRIVATE LIMITED
06.2021 - 11.2022
Senior. Customer Service Executive
TELEPERFORMANCE
11.2019 - 06.2021
Bachelor of Banking and Insurance - undefined
Prahladrai Dalmia Lions College
M.COM (MASTER OF COMMERCE) -
Idol Mumbai University