Jatin Prashar
Mohali
Summary
Seasoned Unit Head known for high productivity and efficient task completion. Specialize in operational management, customer satisfaction enhancement, and staff development strategies. Excel in leadership, communication, and problem-solving skills, ensuring smooth hotel operations and exceptional guest experiences. Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Unit Head
The Ummed Jodhpur
Jodhpur
11.2023 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
Front Office Manager
Holiday Inn Express & Suites Pre Opening Jaipur
Jaipur
11.2022 - 11.2023
- In depth knowledge of maintaining high standards for overseeing front desk operations
- Maintained professional property standards by regularly inspecting facilities and correcting problems
- Increased hotel business through multifaceted marketing strategies
- Centered operations around consistently achieving business plan objectives, forecasted revenue, and budget targets
- Supervise Up-sell program at the Front Office and try to maximize revenue for the hotel Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture
- Manage and monitor activities of all employees & making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
- Maintain a professional and high quality service oriented environment at all times
- Undertake full responsibility for managing operating expenses and purchasing for the department
- Work closely with the all core operation Departments to improve guest services and foster cross departmental communication
- Coordinate daily activities with hotel management team on a daily basis
- Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
Front Office Manager
Aloft Whitefield Bengaluru
Bengaluru
11.2021 - 10.2022
- In depth knowledge of maintaining high standards for overseeing front desk operations
- Maintained professional property standards by regularly inspecting facilities and correcting problems
- Increased hotel business through multifaceted marketing strategies
- Centered operations around consistently achieving business plan objectives, forecasted revenue, and budget targets
- Supervise Up-sell program at the Front Office and try to maximize revenue for the hotel Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture
- Manage and monitor activities of all employees & making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
- Maintain a professional and high quality service oriented environment at all times
- Undertake full responsibility for managing operating expenses and purchasing for the department
- Work closely with the all core operation Departments to improve guest services and foster cross departmental communication
- Coordinate daily activities with hotel management team on a daily basis
- Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
Asst Front Office Manager HOD
The Lalit Chandigarh
07.2017 - 12.2021
- Manage and monitor activities of all employees & making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
- Maintain a professional and high quality service oriented environment at all times
- Undertake full responsibility for Scheduling and Payroll of the department
- Undertake full responsibility for managing operating expenses and purchasing for the department
- Supervise Up-sell program at the Front Office and try to maximize revenue for the hotel
- Work closely with the all core operation Departments to improve guest services and foster cross departmental communication
- Coordinate daily activities with hotel management team on a daily basis
- Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
Duty Manager
The Lalit Chandigarh
03.2015 - 07.2017
- Manage and monitor activities of all employees & making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
- Maintain a professional and high quality service oriented environment at all times
- Manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise
- Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests-and repeat guests
- Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate
- Undertake full responsibility for managing operating expenses and purchasing for the department
- Set & monitor Profit & Loss and cash handling throughout the year
- Supervise Up-sell program at the Front Office and work as part of the yield Management team to try and maximize revenue for the hotel
- Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication
- Coordinate daily activities with hotel management team on a daily basis
- Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture.
Duty Manager
IHG(Holiday Inn Amritsar)
07.2014 - 03.2015
- Train the staff as per IHG standards
- Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
- Supervise the team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
- Monitor Front Office, and particularly Guest Relations, to ensure priority members known repeat guests and other VIPs receive special attention and recognition
- Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
- Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
- Know system recovery procedure.
Front Office Supervisor
Park Plaza Chandigarh
Chandigarh
03.2011 - 07.2014
Guest Service Associate
Radisson Blue Indore
Indore
Education
B.SC in Hospitality and Hotel Administration -
CIHM
Chandigarh, Punjab, IndiaOne Year Diploma in Front Office Operations -
Food Craft Institute
Chandigarh, Punjab, IndiaSkills
- Guest services management
- Employee scheduling
- Regulatory compliance
- Staff training
- Quality assurance
- Self-motivated
- Training
- ATTENTION TO DETAIL
- TEAMWORK
- ACTIVE LISTENING
Timeline
Unit Head
The Ummed Jodhpur
11.2023 - Current
Front Office Manager
Holiday Inn Express & Suites Pre Opening Jaipur
11.2022 - 11.2023
Front Office Manager
Aloft Whitefield Bengaluru
11.2021 - 10.2022
Asst Front Office Manager HOD
The Lalit Chandigarh
07.2017 - 12.2021
Duty Manager
The Lalit Chandigarh
03.2015 - 07.2017
Duty Manager
IHG(Holiday Inn Amritsar)
07.2014 - 03.2015
Front Office Supervisor
Park Plaza Chandigarh
03.2011 - 07.2014
Guest Service Associate
Radisson Blue Indore
B.SC in Hospitality and Hotel Administration -
CIHM
One Year Diploma in Front Office Operations -
Food Craft Institute
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