Jatin Ramlani

Lead a team of 2 people to drive the reseller management function in the BU

• Generate 50% of revenue for BU through resellers
• Engage regularly with partners conduct business review, process review and sales enablement activities
• Establish SOPs with resellers to manage sales, onboarding and support functions at scale
• Conduct pilot testing with new resellers and stress test the integration between platforms

Manage key accounts and ensure 100% retention. Key accounts included Pizza Hut UK, Rebel Foods UK etc

• Conduct monthly business reviews and provide data driven insights
• Provide priority tech support
• Ensure 100% retention, cross-sell and negotiate yearly contract renewal and repricing

Collaborate with Product and Integrations teams for continuous product development and bug fixing

• Be the face of BU with product and integration teams
• Highlight customer pain points and ensure that product enhancements get prioritized effectively
• Conduct alpha testing and align beta users and conduct beta for major enhancements
• Collaborate with integrations team to ensure new integrations are built for scale

Own the documentation function within the BU

• Work with L&D team to ensure that required training material is in place
• Ensure that all external and internal SOP docs are created and updated on regular intervals and organized for ease of access

Maintain the required data for BU using excel and SQL

• Maintain billing database
• Build and maintain BU performance dashboard for internal business reviews using sheets
• Track customer's product usage data by fetching it from product database using SQL

Manage the onboarding and support functions to drive revenue realization and retention

• Manage onboarding process and implementation for new sign-ups
• Conduct in-depth product training for new users
• Ensure 0% churn in the existing book of accounts
• Own payment collection from account portfolio

Liaise with product and integration teams for continuous product development

• Validate and highlight all encountered product gaps to relevant teams
• Prioritize BU requirements in terms of product development

Maintain billing data and liaise with finance team for generating monthly invoices

• Ensure that billing database is updated with all required information on regular basis
• Review billing summary before releasing invoices

Conduct cold reachout to leads in the UAE market

• Build lead list by going through food aggregator platforms
• Managed over 50 cold calls everyday
• Start with gatekeepers and try to get through to decision makers on phone
• Qualify leads and then conduct product demonstrations
• Negotiate deals and convert cold leads into paying customers