JATIN SEHGAL

Student Success Skills:

- Participated in Memletics activities to identify and understand personal learning styles, adapting strategies accordingly.

- Developed effective textbook reading strategies and techniques for reviewing tests and exams.

- Enhanced note-taking and listening skills through self-analysis and further strategy development.

- Acquired knowledge of academic honesty principles, including defining plagiarism and understanding citing practices

-Applied effective study techniques to enhance learning outcomes.

- Demonstrated understanding of diverse personality styles in the workplace.

- Practiced and perfected communication strategies tailored to individual styles.

- Successfully set and achieved personal goals while effectively managing time.

- Applied stress management techniques to maintain focus and productivity.

- Contributed to positive group dynamics through active participation.

• Delivering instruction that meets module and program objectives as set out in the curriculum(CCNA and Network Security) and evaluating student performance fairly and consistently and contributing to the development of curriculum and instructional materials
• Supporting administrative functions of the campus to enhance the student experience
• Provide students hands on experience and knowledge on Exchange Server , Active directory, Sharepoint, Windows Security, DNS and DHCP configurations.
• Modules taught: Designing Network Security, Introduction to computers, A+, Network+, Security+ etc
• Programs taught are Network system Engineer, CyberSecurity specialist, Information system support Specialist programs, Network System Admin program

• Quering specialized tools like Splunk to investigate alerts generated in arcsight
• Open and track incidents in ServiceNow based on suspicious alerts or logs obtained from Arcsight in accordance with the intervention protocol of each client.
• Investigating suspicious domains/URL's found in client's environment and leveraging the open source tools like urlscan.io. ,virustotal, scamalytics and sandboxes like browserling to form comprehensive threat assessments
• Experience in deploying fireeye Network security and analysis and triage of alerts originated from Fireye, AWS guard-duty
• Investigating every alert according to 6 phases of incident response plan, identifying malicious actors, containing them, eradicating any future probability of occurrences and preparing a lessons learned report
• helped in tuning the incident response system of client which heightened the alerting and detection and increased the efficiency of SOC
• Offered preventive training to company employees against intrusion vectors such as phishing, ransomware.

• Helping Grant students kickstart their journey into Cybersecurity by imparting them training in basics of CyberSecurity through lecture format.

• Worked through call, chat , email to resolve issues regarding M365 products like sharepoint, Word, Excel, Powerpoint, Exchange, Outlook, One drive
• Increased customer satisfaction with Microsoft support by 20% in the internal survey conducted by the company
• Day to day handling at the job involved working on ticketing system Rave, responding to client's calls for support, reproducing client issues in virtual machines and test accounts, providing timely resolution along with pitching in for good survey rating
• Helping clients start with Microsoft by assisting them from purchasing licenses to assigning various roles like that of global admin in M365 admin center for smooth functioning of their routine tasks
• Having knowledge of Windows and Mac's Operating systems as well as keeping up with Linux
• Performed diagnostics on client accounts through ticketing tool RAVE

• Performed security evaluations, managed and regulated all user access to the company's network, and pro actively participated in team meetings.
• worked on the development and implementation of new system security plans, conducted risk assessments and drafted new information security policies and procedures.