Jatin Shah

• Managed system support functions to set priorities and service levels expectations.
• Mentored and guided employees to foster proper completion of assigned duties.
• In chare of coordinating adapted logistics solutions from shipment schedule to effective delivery to customer for Finished Goods and Parts Products.
• Propose and set up logistics solutions, meeting the logistics operational goals, customers and business requirements in line with EU and non-EU regulations and best practices.
• Liaise with the 3rd Party Logistics partner, transportation partners, customer service, Demand and Supply Planning team, Sales Operations and European Field Engineers.
• Provide support to internal and external customers and interact with Customer Order Service.
• Work with Demand and Supply Planning / Export Team to organize shipments and issue / archive shipping documentation.
• Participate in Projects imparting logistics activities.

• Introduced higher standards for customer service and increased efficiency by streamlining operations.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Created customer support strategy to increase customer retention.
• Developed documentation and logs of implemented solutions and generated and submitted reports.
• Managed overall functions such as customer service, international operations and sales administration department for International Business Division.
• Handling the complete gamut of activities related to Export. (From Manufacturing (Forecast) to Final Shipment and Installation).
• Controlling and monitoring the logistic costs (Air and Sea) for all the plants / warehouses.
• Dexterously managed the entire gamut of activities i.e. customer service, administration, marketing, sales, supply chain, Logistic, finance & accounts, pricing, HR, IT & SAP, production and exports.
• Administered a team for placing order, managing tenders, customer service, distribution, coordination, checking, maintaining, deciding the T&A of the orders & conveying the correct information to the buyers and the international customers.
• Making and presenting the complete MIS to CCO & CMD for the monthly and weekly performance of subsidiaries and manufacturing units.
• Responsible for forecasting for all the products for all manufacturing plants (USA, Czech Republic, France etc).
• Introduced and implemented the evaluation of buyer through Export Credit Guarantee Corporation for securing the oversea payments.
• Responsible for providing customer service to more than 90 countries with customer base of 500 + customer.

• Managed inventory, production, workflow and distribution, analyzing each stage of product life cycle and recommending improvements to streamline processes.
• Monitored and controlled inventory, encompassing daily production, workflow and distribution.
• Determined priorities and set policies for [Supply Chain & Logistics].
• Developed strategic marketing communications and identified audiences for targeted messages.
• Developing of policies in supply chain, communicating with Sales Staff all over India to understand their requirements.
• Sourcing of correct products for the Indian market, maintaining optimum level of inventory.
• Providing finance & product based projections to the management, co-coordinating with finance dept for timely remittance of payment / issuing L/C’s to foreign suppliers.
• Overall responsibility for sales administration functions includes field force tour programs, territory coverage plans, Daily call reports, work analysis, expense statements, Budget control, credit control, Sales statistics, Sales trend analysis and sales MIS Reports.
• Deftly liaised with the:

o Foreign counter part for forecasting & timely supplying the required inventories in the Indian market

o Institution’s & Distributor’s for receipt of Order, Supply & Payment.

• Placing of orders with foreign and local suppliers, negotiating price and payment terms with suppliers and ensuring good profitability to the company.
• Negotiating freight costs with shipping companies and freight forwarders to reduce operational costs and increase profitability. Liaising with freight forwarders, clearing agents and monitoring the logistics of shipments.
• Coordinating with customers and providing logistical support for large turnkey projects. Ensuring smooth process of procurement and providing logistics support to customers importing directly.
• Checking ageing of inventory and review stocks at all warehouses and retail outlets to liquidate old stocks.
• Participated actively and implemented various policies during the implementation of ISO 90001: 2000 standardization and SAP.
• Enabled customer feedback through various channels to improve sales & supply chain management.
• Successfully submitted MIS Reports during Due Diligence Audit.