Jatin Sharma

Innovative Leader with 7+ Years of Global Impact and Versatile Expertise

Dynamic professional with over 7 years of experience in high-impact roles, excelling in vendor and client management, strategic planning, and stakeholder engagement. Honored with the Airbnb Global Operations Recognition Award 2024 for driving innovation and operational excellence, I am renowned for managing complex escalations to C-suite executives and delivering tailored, data-driven solutions that elevate user satisfaction and brand perception.

As a Product Specialist at Airbnb, I led transformative initiatives that significantly enhanced operational efficiency and user experience. My proven expertise in managing diverse, international clients and executing process improvements has consistently surpassed expectations. I have effectively trained and coached over 300 team members, fostering a culture of performance excellence and continuous improvement.

In addition to my corporate achievements, I bring a rich background in hospitality and sustainability. Since 2018, I'm successfully hosting a resort on Airbnb & Make My Trip in Shimla, Himachal Pradesh, demonstrating exceptional hospitality and guest service. My role as an active event organizer showcases my leadership and organizational skills, as I regularly lead trekking excursions and social events, enhancing guest experiences. Passionate about sustainability, I have been engaged in organic farming since 2016, specializing in hybrid plantations to provide fresh, high-quality produce, reflecting my commitment to sustainability and superior guest experiences.

Certified in AI Integration, Six Sigma, and Digital Marketing, I leverage cutting-edge tools such as Tableau, Medallia, and Asana to drive impactful business growth. My strategic mindset, combined with a history of pioneering operational changes and pitching transformative ideas, positions me as a key driver of organizational advancement and success.

Hospitality Management & Tourism Internship - The Oberio Hotels

05/01/14 -10/31/14, Shimla, Himachal Pradesh, India

• During my internship with the Oberoi Hotels Group in Himachal Pradesh, I had the invaluable opportunity to immerse myself in the world of luxury hospitality and gain hands-on experience in various facets of hotel operations. Throughout my tenure, I worked closely with seasoned professionals in departments such as guest services, food and beverage, housekeeping, and front office management.
• Under the guidance of mentors, I actively participated in daily operations, assisting with guest check-ins, room inspections, concierge services, and event coordination. One of the highlights of my internship was witnessing firsthand the meticulous attention to detail and unwavering commitment to guest satisfaction that are hallmarks of the Oberoi brand. I had the privilege of observing how the hotel staff seamlessly orchestrated every aspect of the guest experience, from personalized service and exquisite dining to immaculate housekeeping and memorable excursions.
• In addition to gaining practical skills in hotel management, I also had the opportunity to contribute to special projects and initiatives aimed at enhancing operational efficiency and guest engagement. Whether assisting with marketing campaigns, conducting competitor analysis, or participating in staff training sessions, I embraced each task with enthusiasm and a desire to learn. Moreover, my internship at the Oberoi Hotels Group provided me with invaluable insights into the importance of teamwork, professionalism, and adaptability in the fast-paced hospitality industry. I learned to thrive in dynamic environments, communicate effectively with colleagues and guests from diverse backgrounds, and prioritize tasks to ensure seamless service delivery.
• Overall, my internship experience with the Oberoi Hotels Group was both enriching and transformative, equipping me with the skills, knowledge, and confidence to pursue a successful career in hospitality. I am grateful for the opportunity to have been a part of such a prestigious organization and look forward to applying the lessons learned to future endeavors in the field.

• Date of Birth: 11/18/93
• Nationality: Indian

• English
• Hindi

• Hosting on Airbnb, Make My Trip
• Organic Farming
• Photography
• Trekking

• Airbnb Global Operations Recognition Award 2024: Excellence in Operational Innovation and Leadership

Awarded the prestigious Airbnb Global Operations Recognition Award 2024 for outstanding leadership and transformative contributions in optimizing global operations. Spearheaded strategic initiatives that significantly improved cross-functional collaboration, resource allocation, and operational workflows across multiple international markets. This recognition reflects my commitment to driving innovation, enhancing customer experience, and positioning Airbnb for continued success on a global scale.

• Six Sigma - Yellow Belt & White Belt
• Learning Excel - Data Analysis
• SQL - Data Analysis
• Social Media Marketing - Strategy & Optimization
• Brand Leadership
• Google Sheets - Advanced Formulas & Functions
• PowerPoint Essential Training (Microsoft 365)
• Conflict Resolution Foundations
• Project Management Foundations : Risk
• Team Work Foundations

• Experienced Airbnb Host: Hosting a resort in Shimla, Himachal Pradesh since 2018, demonstrating exceptional hospitality and guest service skills in a picturesque, high-demand location.
• Active Event Organizer: Regularly leads trekking excursions and social events, showcasing strong leadership, organizational abilities, and a commitment to enhancing guest experiences through engaging activities.
• Passionate Organic Farmer: Engaged in organic farming since 2016, specializing in hybrid plantations of food and horticulture. This dedication ensures the provision of fresh, high-quality produce, contributing to an exceptional guest experience and reflecting a commitment to sustainability.
• Balanced Lifestyle: Successfully manages a dynamic blend of professional responsibilities and personal interests, illustrating a well-rounded ability to balance diverse aspects of life, from business management to environmental stewardship and community engagement.

• Project INDUS | Airbnb - Teleperformance GGN | 11/2023-Present

Partner Performance Management

Optimization Analysis & Optimization

• Project ATRIUM | Airbnb GGN | 05/2023 -10/2023

Airbnb Global Project (India, US, UK, Japan, Dublin Team Collaboration)

MICE - Global Stakeholder's

ASANA Project Task

Enhancement, Integeration & Launch

Host/Guest Reservation Information Management Tool

In-house Host/Guest Community Management Tool

Module Testing

• Project APAC | Airbnb GGN | Asia-Pacific Hosting | 02/2023-04/2023

Host Community Engagement

Hosting Standard Management

Engaging Strategy Analysis

• Project Liamtra | Liamliang Travellers Pvt Ltd | Indian Tourism Market | 10/2019-10/2020

Startup Travel Website & App

Host Community Engagement

SATTE Event 2022

• Project IITF Travel Event | Travel Banjare | Indian Tourism Market | 11/2017-12/2018

IITF Event 2018

Partnership Stategic

Global Collaboration 

Travel Data Gathering (Domestically & Internationally)

• Champion Global Sustainability Standards: Lead the development and adoption of groundbreaking sustainability practices in the hospitality and tourism industry, aiming to set new global benchmarks for eco-friendly operations and significantly reduce carbon footprints across all sectors.
• Drive Carbon Neutrality: Spearhead initiatives to achieve carbon-neutral operations for hospitality businesses, including implementing renewable energy solutions, waste reduction programs, and sustainable sourcing practices to protect the environment for future generations.
• Promote Regenerative Tourism: Advocate and implement regenerative tourism practices that not only minimize environmental impact but also restore and enhance natural ecosystems and local communities, creating a positive feedback loop for both travelers and destinations.
• Advance Ethical Travel: Develop and promote ethical travel standards that prioritize social responsibility, cultural respect, and fair trade practices, ensuring that tourism benefits all stakeholders and supports local economies equitably.
• Innovate Eco-Friendly Travel Solutions: Introduce cutting-edge, eco-friendly travel solutions, such as green transportation options and sustainable accommodation, to offer travelers responsible choices that align with their values and environmental concerns.
• Enhance Community Resilience: Create programs that empower and uplift local communities through tourism, providing opportunities for local entrepreneurship, education, and capacity-building to foster resilience and sustainable development.
• Leverage Technology for Sustainability: Utilize advanced technologies, such as AI and IoT, to optimize resource management, improve energy efficiency, and enhance sustainable practices within the travel and hospitality industry.
• Global Green Certification Leadership: Advocate for and help establish universal green certifications that promote best practices in sustainability and ethical tourism, ensuring consistency and credibility across the global industry.
• Foster Collaborative Global Networks: Build and lead international networks of industry leaders, policymakers, and sustainability experts to drive collaborative efforts in tackling global challenges related to tourism, climate change, and resource management.
• Educate and Inspire Future Generations: Develop and promote educational initiatives and resources that raise awareness about sustainable travel and environmental stewardship, inspiring the next generation of travelers and industry professionals to embrace and champion these values.