Jatin Sharma

Innovative Leader with 7+ Years of Global Impact and Versatile Expertise

Dynamic professional with over 7 years of experience in high-impact roles, excelling in vendor and client management, strategic planning, and stakeholder engagement. Honored with the Airbnb Global Operations Recognition Award 2024 for driving innovation and operational excellence, I am renowned for managing complex escalations to C-suite executives and delivering tailored, data-driven solutions that elevate user satisfaction and brand perception.

As a Product Specialist at Airbnb, I led transformative initiatives that significantly enhanced operational efficiency and user experience. My proven expertise in managing diverse, international clients and executing process improvements has consistently surpassed expectations. I have effectively trained and coached over 300 team members, fostering a culture of performance excellence and continuous improvement.

In addition to my corporate achievements, I bring a rich background in hospitality and sustainability. Since 2018, I'm successfully hosting a resort on Airbnb & Make My Trip in Shimla, Himachal Pradesh, demonstrating exceptional hospitality and guest service. My role as an active event organizer showcases my leadership and organizational skills, as I regularly lead trekking excursions and social events, enhancing guest experiences. Passionate about sustainability, I have been engaged in organic farming since 2016, specializing in hybrid plantations to provide fresh, high-quality produce, reflecting my commitment to sustainability and superior guest experiences.

Certified in AI Integration, Six Sigma, and Digital Marketing, I leverage cutting-edge tools such as Tableau, Medallia, and Asana to drive impactful business growth. My strategic mindset, combined with a history of pioneering operational changes and pitching transformative ideas, positions me as a key driver of organizational advancement and success.

• Date of Birth: 11/18/93
• Nationality: Indian

• English
• Hindi

• Hosting a Resort on Airbnb, Make My Trip
• Organic Farming
• Photography
• Trekking

• Airbnb Global Operations Recognition Award 2024: Excellence in Operational Innovation and Leadership

Awarded the prestigious Airbnb Global Operations Recognition Award 2024 for outstanding leadership and transformative contributions in optimizing global operations. Spearheaded strategic initiatives that significantly improved cross-functional collaboration, resource allocation, and operational workflows across multiple international markets. This recognition reflects my commitment to driving innovation, enhancing customer experience, and positioning Airbnb for continued success on a global scale.

• Experienced Airbnb Host: Hosting a resort in Shimla, Himachal Pradesh since 2018, demonstrating exceptional hospitality and guest service skills in a picturesque, high-demand location.
• Active Event Organizer: Regularly leads trekking excursions and social events, showcasing strong leadership, organizational abilities, and a commitment to enhancing guest experiences through engaging activities.
• Passionate Organic Farmer: Engaged in organic farming since 2016, specializing in hybrid plantations of food and horticulture. This dedication ensures the provision of fresh, high-quality produce, contributing to an exceptional guest experience and reflecting a commitment to sustainability.

• Project INDUS | Airbnb - Teleperformance GGN | 11/2023-Present

Partner Performance Management

Optimization Analysis & Optimization

• Project ATRIUM | Airbnb GGN | 05/2023 -10/2023

Airbnb Global Project (India, US, UK, Japan, Dublin Team Collaboration)

MICE - Global Stakeholder's

ASANA Project Task

Enhancement, Integeration & Launch

Host/Guest Reservation Information Management Tool

In-house Host/Guest Community Management Tool

Module Testing

• Project APAC | Airbnb GGN | Asia-Pacific Hosting | 02/2023-04/2023

Host Community Engagement

Hosting Standard Management

Engaging Strategy Analysis

• Project Liamtra | Liamliang Travellers Pvt Ltd | Indian Tourism Market | 10/2019-10/2020

Startup Travel Website & App

Host Community Engagement

SATTE Event 2022

• Project IITF Travel Event | Travel Banjare | Indian Tourism Market | 11/2017-12/2018

IITF Event 2018

Partnership Stategic

Global Collaboration 

Travel Data Gathering (Domestically & Internationally)

Hospitality Management & Tourism Internship - The Oberio Hotels

05/01/14 -10/31/14, Shimla, Himachal Pradesh, India

• During my internship with the Oberoi Hotels Group in Himachal Pradesh, I had the invaluable opportunity to immerse myself in the world of luxury hospitality and gain hands-on experience in various facets of hotel operations. Throughout my tenure, I worked closely with seasoned professionals in departments such as guest services, food and beverage, housekeeping, and front office management. One of the highlights of my internship was witnessing firsthand the meticulous attention to detail and unwavering commitment to guest satisfaction that are hallmarks of the Oberoi brand. In addition to gaining practical skills in hotel management, I also had the opportunity to contribute to special projects and initiatives aimed at enhancing operational efficiency and guest engagement. Overall, my internship experience with the Oberoi Hotels Group was both enriching and transformative, equipping me with the skills, knowledge, and confidence to pursue a successful career in hospitality.

• Pursuing Advanced Certifications & Degrees
  I plan to pursue advanced certifications or a relevant postgraduate degree in Hospitality and Tourism to deepen my knowledge and strengthen my expertise. This will enable me to take on more strategic roles and make well-informed decisions in my profession.
• Developing Industry-Specific Skills
  To stay competitive, I aim to focus on mastering emerging trends and technologies in my industry, including Event Management and Hospitality, Sustainable Tourism Management, Tourism Technology and Innovation etc. I will enroll in online courses, workshops, and industry seminars to remain adaptable to changing business environments.
• Expanding Leadership and Management Expertise
  As I progress in my career, I plan to refine my leadership abilities through mentorship programs, leadership workshops, and real-world project management experiences.