Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
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Jatin Suryavanshi

Jatin Suryavanshi

Gurugram

Summary

Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Senior Fraud Analyst

WNS
07.2023 - Current
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Developed and implemented procedures to detect and prevent fraud.
  • Evaluated success of fraud detection systems to identify areas for improvement.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.

Deputy Manager

HDFC BANK
03.2022 - 07.2022
  • Handling Customer Grievance, Branch operations, Managing portfolios of assigned clients, CASA opening and servicing, Handling Service requests of clients, Servicing big Government Accounts with bank, Assisting various teams of HDFC group companies to cross sell financial products to bank's client, Handling customer complain and request, Servicing corporate clients (IIM Lucknow)
  • Introduced new methods, practices, and systems to reduce turnaround time.

Customer Service Officer

AXIS BANK
10.2019 - 02.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Communicated with clients regarding account services, statements, and balances.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Provided primary customer support to internal and external customers.
  • Handling crm software
  • Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.


HDFC Bank
07.2018 - 09.2019
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Developed loyalty programs to reward and maintain customer retention.

Internship Student

HDFC BANK
06.2017 - 07.2017
  • Interacted with customers by phone, email, or in-person to provide information.
  • Analyzed problems and worked with teams to develop solutions.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Explored new technologies and approaches to streamline processes.

Education

MBA - Marketing

Alliance University
Bengaluru
07.2018

BBA - Marketing

Alliance University
Bengaluru
07.2016

High School Diploma -

City Montessori School
Lucknow
07.2012

Skills

  • Cross-functional Coordination
  • Cross-selling / Upselling
  • Advisory Services
  • Client Relationship Management
  • Branch Operations
  • Transaction Review
  • Activity Monitoring
  • Loss Prevention
  • Financial Crimes
  • Portfolio Management
  • Investment banking operations
  • Fraud Detection
  • Fraud Prevention

Accomplishments

  • Awarded for contributions to CASA
  • Received the Classic Service Excellence Award
  • Certified in NISM and IRADA
  • Certified fitness Transformation coach

Languages

English
Advanced (C1)
Hindi
Advanced (C1)

Timeline

Senior Fraud Analyst

WNS
07.2023 - Current

Deputy Manager

HDFC BANK
03.2022 - 07.2022

Customer Service Officer

AXIS BANK
10.2019 - 02.2022

HDFC Bank
07.2018 - 09.2019

Internship Student

HDFC BANK
06.2017 - 07.2017

MBA - Marketing

Alliance University

BBA - Marketing

Alliance University

High School Diploma -

City Montessori School

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Jatin Suryavanshi