Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Jatin Thacker

Summary

Dynamic and detail-oriented MBA graduate with a proven track record across IT support, business consultancy, operations, and retail management.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

6
6
years of professional experience

Work History

Warehouse Operations Associate

Farnell
02.2025 - 05.2025
  • Streamlined inbound and outbound logistics, improving turnaround times and supply chain responsiveness.
  • Conducted inventory audits and resolved stock discrepancies, ensuring 100% stock accuracy.
  • Maintained HSE compliance and implemented continuous improvement initiatives.
  • Collaborated with cross-functional teams to enhance workflow and reporting systems.

Store Manager

Chaiiwala
06.2024 - 02.2025
  • Managed day-to-day operations, delivering consistent service excellence and team efficiency.
  • Supervised and trained a 12-member team, enhancing performance and morale.
  • Oversaw inventory control and supplier relationships, maintaining stock levels and reducing delays.
  • Executed local marketing campaigns and community events to increase store footfall and revenue.

Team Member – Customer Service & Operations

Taco Bell
02.2024 - 05.2024
  • Delivered high-quality customer service during peak service hours.
  • Ensured strict compliance with hygiene and safety protocols.
  • Supported team operations in food preparation and customer engagement.

IT System Support Executive (L1 & L1.5)

Cognizant Technology Solutions
11.2019 - 07.2023
  • Provided frontline technical support for SQL, Oracle, DB2, and Netezza platforms across client environments.
  • Coordinated incident management and SLA resolutions using ITSM tools.
  • Partnered with business teams to develop IT roadmaps and improve system reliability.
  • Diagnosed and resolved application issues, contributing to reduced downtime and increased client satisfaction.

Sales Associate

Jemi Clusters
05.2019 - 07.2019
  • Delivered personalized product assistance, contributing to sales performance.
  • Managed in-store transactions and inventory with accuracy and attention to detail.
  • Coordinated merchandise restocking and layout to improve customer experience.

Education

MBA - Strategic Business Development and Business Consultancy

Leeds Beckett University
Leeds, United Kingdom
04.2001 -

BBA - International Business and Brand Management

SRM Institute of Science And Technology
Chennai
04.2001 -

Skills

  • Business Process Improvement and Strategic Planning
  • IT Support (SQL, Oracle, DB2, Netezza)
  • Data Analysis and Reporting
  • Stakeholder and Client Relationship Management
  • Team Leadership and Staff Development
  • Team Leadership and Staff Development
  • Inventory and Operations Management
  • CRM and ITSM Tools
  • Customer Experience Optimization
  • Retail and Digital Brand Management
  • Critical Thinking and Problem-Solving

Websites

Timeline

Warehouse Operations Associate

Farnell
02.2025 - 05.2025

Store Manager

Chaiiwala
06.2024 - 02.2025

Team Member – Customer Service & Operations

Taco Bell
02.2024 - 05.2024

IT System Support Executive (L1 & L1.5)

Cognizant Technology Solutions
11.2019 - 07.2023

Sales Associate

Jemi Clusters
05.2019 - 07.2019

MBA - Strategic Business Development and Business Consultancy

Leeds Beckett University
04.2001 -

BBA - International Business and Brand Management

SRM Institute of Science And Technology
04.2001 -

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Jatin Thacker