Jatinder Kumar
Mohali
Summary
I am dynamic professional with 12 years of rich and varied experience in hospitality industry. Creativity, Planning, Passion, Adaptability and Guest Focus are my key competencies. Learning never ends for me & I believe in leading with example.
Overview
12
12
years of professional experience
Work History
Assistant Food and Beverage Manager
Fairfield by Marriott Benaulim Goa
Benaulim
07.2022 - Current
- Head of Department
- Pre-opening
- Responsible for 144 Rooms In room Dining Operations, 154 Covers All Day Dining Kava Restaurant, Kava Bar, Azul Pool Bar 24 Covers, 05 Banqueting Space for events.
- Developed and implemented budgets, met or exceeded sales targets, hired, trained and supervised 26 team members and fulfilled dining needs and desires of patrons.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Performed regular price comparisons with vendors in order to obtain the best possible deals on food ingredients.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
Restaurant Manager
Fairfield by Marriott Goa Benaulim
Goa Benaulim
02.2021 - 06.2022
- Head of Department
- Pre-opening
- Responsible for 144 Rooms In room Dining Operations, 154 Covers All Day Dining Kava Restaurant, Kava Bar, Azul Pool Bar 24 Covers, 05 Banqueting Space for events.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Created new menu items based on customer feedback and industry trends.
- Maintained detailed records of sales transactions and daily shift reports.
- Delegated work to staff, setting priorities and goals.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Restaurant Manager
Renaissance Ahmedabad Hotel
Ahmedabad
11.2018 - 02.2021
- Responsible for 155 Rooms In room Dining Operations, 120 Covers All Day Dining R Kitchen, Kuro 52 Covers, Mill&Co
- 24 Covers, 7126 sq m Banqueting Space for events, 3 Meeting Rooms.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Assistant Restaurant Manager
Fairfield by Marriott Belagavi
Belagavi
10.2016 - 11.2018
- Pre-opening
- Task Force a Month at Fairfield by Marriott OMR Chennai
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Maintained accurate records of sales transactions and other financial information.
- Promoted special events or discounts to increase sales volume.
Food & Beverage Executive
J.W Marriott Chandigarh
Chandigarh
05.2015 - 10.2016
- Responsible for Food & Beverage operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Followed proper food receiving, storage and preparation techniques to maintain ingredient and dish quality.
- Provided guidance and support to team members through training sessions on product knowledge, customer service techniques and operational procedures.
Food & Beverage Associate
J.W Marriott Chandigarh
Chandigarh
04.2012 - 05.2015
- Responsible for Food & Beverage operations.
- Managed beverage stations by refilling drinks as needed and ensuring glasses were always clean.
- Ensured that all dishes were properly garnished before serving to guests.
- Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
- Greeted customers upon arrival at the restaurant in a friendly manner.
- Prepared workstations with ingredients and tools to increase efficiency.
Education
Bachelor of Arts - Arts
Punjab University
Chandigarh03-2014
Skills
- Cost Control
- Operational Efficiency
- Menu Development
- Performance Improvement
- Sales Promotion
- Profit and Loss
Accomplishments
- Rewarded with the HOD of the year 2022, in Fairfield by Marriott Goa Benaulim.
- Achieved highest f&B revenue vs budget in APAC for Q-4 2021.
- Rewarded with 2nd position Guest Service Champion of the year at J.W Marriott Chandigarh.
- Consequently, Have done Prime Minister ODC at Mahatma Mandir during vibrant Gujrat.
- Symphony (Micros) champion of the hotel.
- Certify Foodservice Food Safety Manager Certification Training tap series valid for 5 years.
Core Competencies
- Managing team of 26 member and f&b turnover is 12cr.
- Responsible for GUEST VOICE, TripAdvisor and other OTA.
- Conducting training sessions in department.
- Responsible care of department P&L.
- Responsible for BSA/MYSTERY Audits of the food and beverage.
- Taking care of financial audit of the department.
- Formulating financial, catering, and marketing policies and strategies.
- Plan, forecast and execute food and beverage promotions.
- Appointing the right people for the right job.
- Designing and implementing sales promotional activities to achieve the revenue target.
- Controlling all three elements of costs – food, labor cost, and beverage.
- Customer satisfaction by closely interacting with potential clients & understand their requirements and customizing the product and services accordingly.
- Ensure all guest with full customer satisfaction.
- Responsible for GUEST VOICE for the food and beverage department, intend to recommend and overall satisfaction.
- Conducting training sessions for Food & Beverage team to help them in serving guests according to the standards.
- Handling operational functions like pre-shifts staff briefings, creating the duty roster for managers, shift management.
- Organizing and conducting practical and theoretical training programs, to enhance skills and motivational level.
Professional Snapshot
Comprehensive experience of over 12 Years in Food & Beverage operation. Assistant Food and Beverage Manager, Fairfield by Marriott Goa Benaulim
Personal Information
Date of Birth: 06/06/91
Disclaimer
I hereby declare that the entries made by me in this resume are correct to the best of my Knowledge and belief.
References
On Request
Timeline
Assistant Food and Beverage Manager
Fairfield by Marriott Benaulim Goa
07.2022 - Current
Restaurant Manager
Fairfield by Marriott Goa Benaulim
02.2021 - 06.2022
Restaurant Manager
Renaissance Ahmedabad Hotel
11.2018 - 02.2021
Assistant Restaurant Manager
Fairfield by Marriott Belagavi
10.2016 - 11.2018
Food & Beverage Executive
J.W Marriott Chandigarh
05.2015 - 10.2016
Food & Beverage Associate
J.W Marriott Chandigarh
04.2012 - 05.2015
Bachelor of Arts - Arts
Punjab University
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