JATINDER KUMAR BHANGU
Operations Manager
Kharar,PB
Summary
Operations manager with 8 years of experience in operations management. Proven track record in enhancing customer service and client satisfaction through effective relationship building and administrative support. Skilled in cost reduction, operational streamlining, and productivity enhancement. Strong background in sales, management, and process improvement, with insights into industry trends for business growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Detailing Bull - (Mohali & Amritsar)
04.2023 - Current
- Interpreted customer needs to provide tailored solutions that met expectations.
- Developed and sustained partnerships with contractors, vendors, and sales professionals.
- Maintained clear communication with customers to enhance satisfaction levels.
- Oversaw staff in dedicated outlets to promote efficiency and quality service.
- Tracked inventory levels and ensured effective maintenance of cleaning machinery.
- Coordinated employee time management for punctual completion of all tasks.
- Engaged with supervisors, sales representatives, and financial managers to elevate service delivery.
- Resolved online feedback and complaints to improve overall customer experience.
Operations Executive
KeabisTech(I)Pvt.Ltd (VR Punjab Mall- SAS Nagar)
Mohali
01.2022 - 03.2023
- Managed team for successful implementation of soft services plan, overseeing routine and scheduled tasks.
- Executed data analyses including DMR, MMR, finance review, and PPM schedule.
- Facilitated retailer meetings to boost customer engagement while resolving inquiries.
- Created operational policies to optimize mall management efficiency.
- Supervised daily operations covering maintenance, security, cleaning, and customer service functions.
- Oversaw subcontractor performance and resource allocation for continuous improvement.
- Implemented training for security staff on emergency procedures to uphold safety standards.
- Directed parking operations, ensuring prompt equipment servicing and efficient cash handling.
Executive - Guest Relations (Mall Operations & Asset Management)
Hamir Real Estate Pvt. Ltd (VR Punjab Mall - SAS Nagar)
09.2017 - 12.2021
Executive - Customer Relations (Mall Operations & Asset Management)
Jones Lang LaSalle (The North Country Mall – SAS Nagar)
09.2015 - 08.2017
Assistant - (Marketing & Sales)
S.K. Bikes Pvt. Ltd (Ludhiana)
01.2012 - 08.2015
Education
Bachelor of Arts - Economics
B.A.M Khalsa Collage
Garhshankar, Punjab07-2008
H.S.C - Economics
B.A.M Khalsa Collage
Garhshankar, Punjab06-2005
Skills
- Customer relationship management
- Employee training
- Effective communication
- Customer service
Certification
BPO Training: Square ‘Z’ (Ludhiana) 01/2010 to 07/2010
Accomplishments
- Instrumental in the successful launch opening of two outlets at Ludhiana, leading to significant incremental sales growth in the assigned territory.
- Designed protocol for delivery of advertisement material end-to-end to the customer.
- Developed new vendors or suppliers for all advertisement material.
- Achieved highest parking revenue record since inception.
Languages
Punjabi
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Type
Full TimeWork Location
On-SiteRemoteHybridTimeline
Operations Manager
Detailing Bull - (Mohali & Amritsar)
04.2023 - Current
Operations Executive
KeabisTech(I)Pvt.Ltd (VR Punjab Mall- SAS Nagar)
01.2022 - 03.2023
Executive - Guest Relations (Mall Operations & Asset Management)
Hamir Real Estate Pvt. Ltd (VR Punjab Mall - SAS Nagar)
09.2017 - 12.2021
Executive - Customer Relations (Mall Operations & Asset Management)
Jones Lang LaSalle (The North Country Mall – SAS Nagar)
09.2015 - 08.2017
Assistant - (Marketing & Sales)
S.K. Bikes Pvt. Ltd (Ludhiana)
01.2012 - 08.2015
Bachelor of Arts - Economics
B.A.M Khalsa Collage
H.S.C - Economics
B.A.M Khalsa Collage
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