Summary
Overview
Work History
Education
Skills
Timeline
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Jatinder Singh

Jatinder Singh

Gurgaon

Summary

Dynamic Program Manager with a proven track record at Zomato, excelling in project management and client engagement. Spearheaded growth strategies that increased revenue and optimized team performance. Adept at data-driven decision making, I foster collaboration and drive results, ensuring successful project delivery and enhanced client satisfaction.

Overview

16
16
years of professional experience

Work History

Program Manager (Supply Head-New Acquisition)

Zomato
Gurgaon
07.2024 - Current
  • Built team from ground up, establishing strong foundation for operations.
  • Managed 20 key account managers to drive client engagement and satisfaction.
  • Acquired premium clients by identifying supply gaps and fulfilling requirements.
  • Oversaw two lines of business with 14 account managers in acquisitions and 6 in new acquisitions success.
  • Applied growth strategies while managing P&L.
  • Executed performance tracking drives to measure outcomes effectively.
  • Conducted regular one-on-one meetings to enhance team productivity and development.

Program Manager

Zomato
12.2023 - 07.2024
  • Led cross-functional teams to achieve project completion within deadlines and budgets.
  • Oversaw multiple strategic projects encompassing various sub-projects and workstreams.
  • Collaborated with business leadership to establish priorities based on needs, capacity, and risk.
  • Implemented agile methodologies in program management, enhancing adaptability in dynamic settings.
  • Facilitated regular stakeholder meetings to evaluate progress and implement necessary adjustments.

State Growth Manager

Zomato
04.2021 - 12.2023
  • Accelerated company growth by identifying and implementing innovative marketing strategies.
  • Improved customer retention rates by analyzing key performance indicators and optimizing user experience.
  • Increased revenue, developing strategic partnerships and negotiating favorable contract terms.
  • Optimized pricing structure, balancing profitability with customer value perception.
  • Expanded market reach through the development of targeted advertising campaigns.
  • Drove sales growth by refining lead generation tactics and nurturing long-term client relationships.
  • Spearheaded data-driven decision making, integrating analytics tools into daily operations for real-time insights.

City Head

Zomato
03.2019 - 03.2021
  • Developed strategic partnerships with local businesses to promote economic growth within the community.
  • Championed sustainable practices in city operations, reducing environmental impact and promoting conservation efforts.
  • Managed financial resources prudently, balancing budgets while maximizing service quality for residents.
  • Revitalized underutilized urban spaces by collaborating with developers on innovative mixed-use projects that benefit both residents and businesses alike.
  • Navigated complex regulatory frameworks effectively, ensuring compliance across all city departments and functions.
  • Promoted economic development by attracting new businesses to the area through incentives and streamlined permitting processes.
  • Increased city efficiency by streamlining processes and implementing new technologies.
  • Implemented data-driven decision-making processes to optimize spending on city services and programs.
  • Elevated city reputation through proactive marketing initiatives showcasing its unique offerings and vibrant community spirit.
  • Optimized resource allocation across various departments in order to achieve desired outcomes efficiently while minimizing costs.
  • Oversaw successful completion of city projects, ensuring their timely delivery and adherence to budgetary constraints.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Area Sales Manager

Zomato Media
8 2018 - 03.2019

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  • Exceeded targets by building, directing, and motivating high-performing sales team.
  • Managed a successful sales team, consistently achieving and exceeding monthly sales targets.
  • Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
  • Enhanced team performance by providing ongoing coaching, training, and mentoring to sales representatives.
  • Helped team stay productive and focused on higher-value tasks to improve sales efficiency.
  • Analyzed market trends and competitor activity to identify new business opportunities and areas for growth.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Increased sales revenue by developing and implementing strategic sales plans for the assigned territory.
  • Expanded market share through effective prospecting, lead generation, and negotiation skills.

Assistant Manager

Quatrro Global Services
05.2016 - 08.2018
  • Developed and implemented efficient workflow processes, resulting in an increase in team productivity
  • Conduct regular team meetings to communicate goals, expectations, and provide feedback on performance
  • Collaborate with other department heads to streamline interdepartmental communication and enhance overall organizational effectiveness.

Team Leader Operations

Fareportal
01.2015 - 04.2016
  • Led a team of 20, driving performance through effective management and support.
  • Conducted regular one-on-one meetings to enhance team engagement and development.
  • Oversaw management of logins, targets, and incentives for streamlined operations.

Collections Agent - Sr Collections Agent - Lead Operations

IBM Global Pvt Ltd
10.2009 - 01.2015

Education

BCA( Computers ) -

Maharishi Dayanand University (MDU), Rohtak

Skills

  • Project management
  • Agile methodologies
  • Performance tracking
  • Client engagement
  • Financial analysis
  • Data-driven decision making
  • P&L management
  • Team leadership
  • Strategic planning
  • Stakeholder engagement

Timeline

Program Manager (Supply Head-New Acquisition)

Zomato
07.2024 - Current

Program Manager

Zomato
12.2023 - 07.2024

State Growth Manager

Zomato
04.2021 - 12.2023

City Head

Zomato
03.2019 - 03.2021

Assistant Manager

Quatrro Global Services
05.2016 - 08.2018

Team Leader Operations

Fareportal
01.2015 - 04.2016

Collections Agent - Sr Collections Agent - Lead Operations

IBM Global Pvt Ltd
10.2009 - 01.2015

Area Sales Manager

Zomato Media
8 2018 - 03.2019

BCA( Computers ) -

Maharishi Dayanand University (MDU), Rohtak
Jatinder Singh