Jatin Kumar Bajaj
Faridabad
Summary
Driven Operations Team Leader with a proven track record at Telus International, enhancing revenue and customer base through strategic sales and service initiatives. Expert in people management and operational excellence, I excel in environmental management and quality assurance, significantly improving team performance and compliance. Skilled in coaching and capacity planning, I mostly exceed benchmarks and quotas.
Overview
12
12
years of professional experience
Work History
Operations Team Leader
Telus International
02.2019 - Current
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
- Helped team members with their daily admin tasks - Leave Management, Transport Queries etc.
- Kept team activities in compliance with safety, regulatory and environmental guidelines.
- Helped to increase loading by effective coaching, motivating team members and bridging gaps in dialing strategy.
- Adhered to applicable guidelines and requirements, and assisted team in doing same.
- Set schedules and oversaw daily workflow.
- Trained, coached and managed person team of 15 professionals.
- Produced detailed reports outlining performance against benchmarks.
- Conducted regular reviews of operations and identified areas for improvement.
Account Manager
Encore Capital Group
05.2012 - 09.2017
- Helped consumers with delinquent bills to arrange suitable payment plans.
- Understanding consumers need and encourage them to clear their pending debts.
- Being compliant with all the state laws all the time in order to meet compliance scores.
- Been a team player and coached new team members.
- Achieved or exceeded company-defined debt collection quotas.
Education
Bachelor of Commerce - Finance
School Of Open Learning
Delhi05.2012
Skills
- People Management
- Industry Expertise
- Environmental management
- Capacity Planning
- Quality controls
- Team Member Training
- Policy Enforcement
- Operational Excellence
- Quality Assurance
Timeline
Operations Team Leader
Telus International
02.2019 - Current
Account Manager
Encore Capital Group
05.2012 - 09.2017
Bachelor of Commerce - Finance
School Of Open Learning
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