Jatin Waghela | +91 8080607900
IT Delivery Leader
Mumbai
Summary
With 19 years of progressive technical delivery experience, I am a leader in digital transformation, enterprise and solution architecture, engineering and automation, optimization, and sustenance. My ability to tackle business challenges and deliver high-quality outcomes sets me apart. I am driven by data and metrics, successfully delivering new age products and technologies using industry best-fit models. As a team player and situational leader, I specialize in procedural problem-solving and have driven projects single-handedly. Throughout my career, I have held various roles including Microsoft practice head, digital workplace solution architect, engineering and sustenance leader, ITSM champion, automation architect, head of SRE, DevOps & support. My skills have been honed through years of professional work experience, combining industry-specific expertise with strong soft skills. This unique combination allows me to bring about positive change and deliver optimal results.
Overview
19
19
years of professional experience
3
3
Certifications
Work History
Senior Technical Architect
KPMG
04.2024 - 10.2024
- Responsible for architecture, solutioning and implementation of Dynamics CRM for various clients in UK/Europe
VP - Enterprise Factory
HDFC Bank
05.2021 - 04.2024
- Responsible for digital transformation projects with end to end delivering of products, services and support
- Function head for CRM, Wholesale, HR tech and Microsoft practice departments
- Role Function head in Enterprise factory and Competencies, Engineering and Technology
- Delivery head for CRM, Microsoft practice, HR apps, migration projects
- Tasks Own implementation of solution from ideation to implementation and sustenance support Program management with managed budget and constraints Responsible for enterprise architecture and best fit recommendation of business use-case Vendor management lifecycle
- Tech strategy and internal/external audit Agile project management using Azure DevOps (ADO), including CICD pipeline and Salesforce integration
- Accomplishments Started Microsoft practice CoE in Bank and rolled out governance model Close collaboration with Microsoft specialist team PowerCAT to solve use cases and drive product roadmap Support stack with intelligent SRE using AI and automation Delivered new age cloud platform for CRM and support of existing CRM Manage yearly budgets (Capex, Opex) as per group level distribution Sunset of old .net in house developed apps using power platform with pipeline of 200+ apps
VP - Data and Architecture
BNY Mellon
09.2020 - 04.2021
- Responsible for application services of data apps using DaaS model
Director - OnDemand Services
Goldensource
07.2019 - 08.2020
- Company Overview: Goldensource has Enterprise Reference Data Management product suite that are custom developed for customer either on-prem or hosted infra
- Role Head of Application management and Managed services
- Technologies DevOps, CloudOps, Azure, scripting & automation, Microsoft flow, Canvas App, CDS, PowerBI, Office365 automation, RPA, ELK Stack, Alert and Monitoring, Vendor management, service level management, continuous monitoring
- Tasks Head of managed services and customer management of product's on premises and hosted services Delivery of managed services and AMC of service subscription Drive automation CoE by implementing standardization, effort saving and scripting to optimize performance Governance and policy process on RPA, Change Management, Service on-boarding, Access Management (IAM), Major Incident Management (MIM), SRE and Support Engineering Built Jenkins pipeline and helped to orchestrate the release management process Created SRE model using modern observability stack and eyes on glass monitoring Assess, monitor and improve application performance and assist with strategic goals
- Accomplishments Technical uplift initiatives led to improved L1/L2 analysis and cost-effort savings Created continuous monitoring and operational dashboards using Elastic Stack & APM Automation of Change Management process led to 25 mins saving per deployment Established org wide RPA and Microsoft practice governance and policy process Ensured smooth 24x7 BAU support using 21-member team given covid-19 situation
- Goldensource has Enterprise Reference Data Management product suite that are custom developed for customer either on-prem or hosted infra
Associate Director - Sustenance
Zycus
03.2018 - 07.2019
- Company Overview: Zycus is a leader in the sourcing and procurement-purchase related products
- Role Head of the Application Maintenance & Product Sustenance Engineering team (35 direct report)
- Technologies App & Deployment architecture, Continuous Monitoring, Middleware, Microsoft Flow, Sharepoint, AppDynamics, Dynatrace, Prometheus, Grafana, AWS, ActiveMQ, Solr, Redis, ELK, jira, ITSM, Agile, Leadership
- Tasks Lead the core sustenance & product sustenance engineering teams (cross functional L3) Transition to support model from development with focus on SS, ST, SO & CSI Triage, resolve and solution all the critical issues getting reported Governance of product and infrastructure architecture from network layer up to the data layer Drive daily scrum with CEO on open critical issues & come up with tactical solution Assess, monitor and improve application performance and assist with strategic goals
- Accomplishments Carved a process model on support and implemented the industry best practices w.r.t
- ITSM, Swarm model Setup a high performing sustenance team on 24x7 coverage model from single location Established critical incident triage process to swiftly manage critical issues with minimum wastage Automation of KPI reports for MBO and jira CI-CD pipeline integration Situational leadership skills helped to bring together a task force team Created 3 level Continuous Service Monitoring dashboard to assist business, management & internal teams
- Zycus is a leader in the sourcing and procurement-purchase related products
Senior Consultant Specialist
HSBC
10.2016 - 03.2018
- Company Overview: The Financial Crime Threat Mitigation (FCTM) deals in to enterprise applications on name screening, fraud detection & prevention, KYC, Case management, Due diligence, etc
- Role Global Production Services Manager in Financial Crime Risk department & APAC Head (40 direct report)
- Technologies Vendor products, WAS, Oracle, AWS, Agile-Lean, Hadoop, GCP Cloud, AppDynamics, Splunk, Jira, CA SD, SLM, Office automation and tools
- Tasks DevOps Transformation to build BAU teams (L0-3) Implementing best practices leveraging Lean, Agile and XP process Service Level Management with a strong focus of improvement on SO, ST followed by SS & CSI Strong stakeholder management and BRM Service Recovery management, leading Event-Incident-Problem-Change-Release management
- Accomplishments Helped to setup KPI and metrics to measure a service
- Further, the metrics are now part of Org strategy Quickly overcame the Forming and Storming stage, moving towards Norming Dashboards on Qlikview, Splunk and AppDynamics helped team to reduce TAT on troubleshooting & analysis Successfully adopted Jira (Defect & Enhancement), Confluence (KMDB) and CA Service Desk (CMS & SO) Go getter attitude recognized by top management and being awarded additional responsibilities Situational leadership skills helped the team come out of the recession mode and stabilize
- The Financial Crime Threat Mitigation (FCTM) deals in to enterprise applications on name screening, fraud detection & prevention, KYC, Case management, Due diligence, etc
Senior Manager - Support
Pramati
01.2016 - 10.2016
- Worked on WaveMaker platform that enables any user to create feature rich, secure and platform independent applications (9 direct report)
- Role Application services and support head for WaveMaker online and on-premises
- Technologies POC, Full Stack, HTML5, Angular, Docker based virtualization, AWS, Open source tools, Agile, Scripting and Automation
- Tasks Responsible for end to end support of RAD based PAAS tool called WaveMaker Support model being DevOps, participated right from grooming and up to end of life support Setup support model based on subscription type - Chat, Phone, Email and Ticket Full cycle business app development and support
- Accomplishments Successfully launched collaboration forum that is based on Discourse Extreme Programming approach lead to high customer satisfaction Introduced procedural approach to analysis/troubleshooting
Lead Engineer - Asst Manager
Altisource
04.2013 - 01.2016
- Company Overview: Altisource is a top US mortgage servicer servicing 3M loans and planning to double the numbers in next 1 year
- Role Product services lead for Loan Resolution Processing and Underwriting
- Technologies Java, Unix, BMC Remedy, CA ServiceDesk, JIRA, Apache, Tomcat, Oracle, AppDynamics, Zabbix, ITIL
- Tasks Environment and code level L2/L3 support to the real time online suite of applications ensuring 24/7 coverage Driving Incident, Change and Problem Management
- Release Management
- Automation around the existing process Regular customer visits and process improvement
- Accomplishments Introduced report automation and created dashboard around application monitoring
- Enhanced customer experience by streamlining the issue reporting process Ticket trend analysis and identifying improvement areas Awareness on the enterprise technologies in the team
- Altisource is a top US mortgage servicer servicing 3M loans and planning to double the numbers in next 1 year
Senior Associate
MSCI
08.2011 - 04.2013
- Company Overview: MSCI, largest indices Provider Company, recently acquired RiskMetrics, a giant in risk management and portfolio management
- Role Application management lead for RiskMetrics, Support services
- Technologies Azure, Unix, SF, JIRA, LDAP, XML, Apache, Tomcat, Autosys, JMX, FTP/SFTP, SVN, Oracle, MS SQL, Nagios, OpenNMS, SCOM, OEM
- Tasks Environment and code level L1/L2/L3 support to the real time online suite of applications ensuring 24/7 coverage Interact and coordinate with the teams spread across the globe for environment, incident and release management Facilitate incident and release management end to end and driving weekly status calls Ensure the issues or tickets are diverted to correct stakeholders and active follow up to get the issues and problem resolved Perform RCA and ensure best practice implementation through documented SOP Environment analysis to ensure smoother functioning of client processes
- Accomplishments Acquired ITIL Foundation certification after successfully completing the training and assignments The efforts put in by the team could be seen within months of onboarding in the form of reduced incident count and the number of fixes Being oldest and first member of the team, I came up with process and application related automation and documentation Being a new team, it was difficult to get started and find resources
- Streamlined onboarding process so as to assist new joiner in settling down in the team in the fastest possible way
- MSCI, largest indices Provider Company, recently acquired RiskMetrics, a giant in risk management and portfolio management
Technical Officer
JP Morgan
12.2009 - 08.2011
- Role Application and product support lead for Treasury Liquidity Management
- Technologies Java, Unix, Peregrine, QC, XML, Apache, Weblogic, Autosys, FTP/SFTP, Oracle, MS SQL, Nagios, Enterprise Manager, Webex, Service Operation
- Tasks Managed a team of 4 and responsible for coordinating with downstream applications, release deployment, defect management and batch jobs
- Also associated with resource allocation and project scheduling Support the rollout of the Liquidity Central product across the globe Support QA, UA and PERF testing with minimal TAT, release management, facilitate batches for data migration and application maintenance, automation for process improvements and documentation on the standard procedures
- Accomplishments A certified FRO (Floor Response Officer) responsible for fighting emergencies in the office and in the surroundings Brought in efficient ways to cope up with daily activities by introducing automation and utilities Could implement learning from past projects to enhance user interface Played a key role in setting up release management framework in the project Proactive nature was well cited by manager in the form of monetary benefits and higher role and responsibilities in team
Senior Software Engineer
Infosys
08.2005 - 12.2009
- Accomplished end to end maintenance and support of retail banking products of Bank of America
- Enhancements are rolled out with full SDLC activities
- Also, analysis/migration type of projects taken ensuring seamless transition to new products while sun setting the outdated ones
- Role Project lead for various Bank of America projects in Banking and Capital Markets department
- Automation lead for internal projects
- Technologies Java, J2EE, Web services, SOA, Websphere, Struts, JSP, Servlets, EJB, Eclipse, Toad, Git, Ant, JavaScript, QC, VB, Project Management
- Tasks Responsible for audit activities and defect prevention activities for risk mitigation
- Conducted audits at portfolio level Preparing SOP, BRD, HLD, LLD, coding, test planning, UT, CIT, reviews and doing POC/feasibility study Project planning, scheduling and tracking Front end launch Routine involved follow up on the defects/issues on new front end developed by vendor, trace the defect, propose and implement the solution after discussions with bank VP and facilitate end user testing Implementation of Norms Worked on various initiatives like Know Your Customer - KYC, Anti Money Laundering - AML, Customer Identification Program - CIP & CIR, Basel II and Anti-Predatory Lending, that implemented acts and norms laid down by Central Banking Authority Loans and Lines of Credit Handled project to introduce cross selling of credit cards with the loans and lines of credit
- Job was to provide a new cross-sell credit product to the high yield customers of the bank
- Accomplishments The completed projects were delivered to the client with zero defects and the project achieved CMMI level 5 Active member of Team Building Activities for Infosys, helping staff know each other and inculcate a feeling of a team Loans and Lines of Credit In spite of very complex design requirements and stringent timelines, the design was completed well ahead of time and got client appreciation Check Truncation Option Got client appreciation for the quality of deliverables; $4M was the savings to bank by 2008 end Delivered fully reusable business process model for Infosys on debit cards to assist pre-sales teams in modelling prospects, providing high level estimates and a prototype of finished product
- Model delivered effort savings of 50% at requirement analysis and design stage; and 40% at testing stage
Education
B.E. - Computer Engineering
THAKUR COLLEGE OF ENGG. & TECH.
08.2005
S.S.C - undefined
SARDAR PATEL SCHOOL
06.2001
H.S.C. - undefined
ROYAL COLLEGE OF SCIENCE
04.2001
Skills
- Delivery and program management
- Agile
- Lean
- Scrum
- GTB
- RTB
- Design pattern
- Governance
- Strategy
- MIS
- ADO
- Microsoft Power Platform
- Dynamics CRM
- Azure offerings
- CoE
- Best practice
- Support
- SRE
- Observability
- Continuous monitoring
- Tools
- AppDynamics
- Elastic Stack
- Splunk
- Dynatrace
- Proactive
- Reactive
- Push
- Pull
- RTO
- RPO
- SLA
- Support Automation
- Digital transformation
- Application modernization
- Stack modernization
- Process re-engineering
- UI/UX
- App migration
- Optimization
- Operational efficiencies
- Architecture
- Solutioning
- Cloud agnostic
- Hybrid
- Scalable
- BFF
- Event driven
- Streaming
- Factory model
- RPA
- Team collaboration
- High performing team
- Conflict management
- Diversity and inclusion
- 24x7 model
- BCP
- Stakeholder management
- Cross function
- Vendor management
- Co-ordination
- Synergies
- Continuous service improvements
- Engagement management
- Scorecard
- BRM
- MIS automation
- Steer
- Strat comm
- Problem management
- Crisis management
- Technical deep dives
- Troubleshooting
- Triage
- Self-healing
- CAPA
- Solution implementation
- Technical leadership
- Performance optimization
- Application security
- Regulatory compliance
- Strategic leadership
- Key relationship management
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
Certification
- ITIL Expert
- RedHat Certified Engineer (RHCE)
Timeline
Senior Technical Architect
KPMG
04.2024 - 10.2024
VP - Enterprise Factory
HDFC Bank
05.2021 - 04.2024
VP - Data and Architecture
BNY Mellon
09.2020 - 04.2021
Director - OnDemand Services
Goldensource
07.2019 - 08.2020
Associate Director - Sustenance
Zycus
03.2018 - 07.2019
Senior Consultant Specialist
HSBC
10.2016 - 03.2018
Senior Manager - Support
Pramati
01.2016 - 10.2016
Lead Engineer - Asst Manager
Altisource
04.2013 - 01.2016
Senior Associate
MSCI
08.2011 - 04.2013
Technical Officer
JP Morgan
12.2009 - 08.2011
Senior Software Engineer
Infosys
08.2005 - 12.2009
S.S.C - undefined
SARDAR PATEL SCHOOL
H.S.C. - undefined
ROYAL COLLEGE OF SCIENCE
B.E. - Computer Engineering
THAKUR COLLEGE OF ENGG. & TECH.
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