JAVAID BHAT
SRINAGAR, J&K
Summary
Dynamic Business Manager with over 5 years of experience in business development and client relationship management in the IT sector. Expertise includes lead generation and proficiency in CRM tools such as Zoho, HubSpot, and Salesforce, driving 30% year-over-year revenue growth through strategic partnerships. Proven track record in optimizing sales cycles and delivering tailored IT solutions, including cloud labs, exam vouchers, LMS, and training services. Dedicated to leveraging innovative sales strategies to expand market reach and enhance business success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Business Manager
SYNENRGIFIC SOFTWARE
REMOTE
12.2023 - Current
- Spearheaded strategic partnerships with 4 or more global technology providers, positioning the company as an Authorized Training Partner (ATP), and expanding service offerings in IT training and cloud labs.
- Developed and executed multi-channel marketing campaigns (social media, email, and direct outreach), achieving a 30% increase in client engagement.
- Optimized lead generation strategies, adding 100+ qualified leads quarterly to the sales pipeline using tools like LinkedIn Sales Navigator, HubSpot CRM, Lusha, Hunter, Seamless, etc.
- Expanded the client portfolio by 25%, onboarding 10+ enterprise clients, and driving significant growth in the cloud lab, certification exam vouchers, and LMS sales.
- Introduced new cross-selling opportunities for IT training, LMS, and exam vouchers, resulting in a 30% boost in revenue year-over-year.
- Identified and pursued new business opportunities, cultivating strong client relationships to expand market reach in both B2B and B2C segments.
- Built and maintained strong relationships with clients through regular communication, driving a 25% increase in client retention year-over-year.
- Led partnerships with technology providers, expanding the company’s service portfolio and enabling new revenue streams through cross-selling opportunities.
Key Account Manager
SYNENRGIFIC SOFTWARE
REMOTE
02.2022 - 12.2023
- Utilized lead generation tools (LinkedIn Sales Navigator, Apollo.io) and managed CRM systems (Zoho CRM) to identify and nurture high-quality B2B and B2C leads, adding 50+ leads per month.
- Led email marketing campaigns through tools like Mailchimp and HubSpot, achieving a 20% higher conversion rate for key service offerings.
- Designed and executed social media campaigns using Canva, driving a 15% increase in inbound inquiries for IT training, cloud lab, and exam voucher services.
- Built and maintained strategic partnerships with technology providers, enabling cross-selling opportunities and expanding the client base by 5+ new partners.
- Managed and delivered tailored solutions to IT companies, resellers, and enterprise clients, contributing to a 25% increase in client retention.
- Expanded service offerings by introducing 2 new solutions to existing clients, resulting in a 30% boost in revenue through cross-selling and upselling strategies.
- Developed customized presentations and proposals to meet the specific needs of key accounts.
Client Relationship Manager
SYNENRGIFIC SOFTWARE
REMOTE
01.2021 - 02.2022
- Managed end-to-end client relationships for IT training, certification exam vouchers, and cloud lab services, resolving over 150+ client inquiries monthly with a 90% first-contact resolution rate, ensuring customer satisfaction scores consistently exceeded 95%.
- Collaborated with the marketing team to leverage LinkedIn Sales Navigator, connecting with over 200+ potential clients monthly and achieving a 15% conversion rate, resulting in a consistent pipeline of 30+ qualified leads for IT certifications and cloud lab solutions.
- Contributed to the execution of social media strategies across LinkedIn, Facebook, and Instagram, driving a 30% increase in engagement and a 35% boost in brand visibility, resulting in higher inquiries for IT training and certification vouchers.
- Collaborated with cross-functional teams to design and deliver customized IT training programs and cloud lab solutions, increasing revenue by 20% through upselling bundled services to corporate and individual clients.
- Improved operational efficiency by 25% through the implementation of CRM tools like HubSpot and Zoho, enabling streamlined client communication, tracking of certification voucher requests, and enhanced post-service follow-ups.
- Conducted in-depth market analysis and client feedback surveys, resulting in the introduction of 2 new IT certification offerings and the enhancement of cloud lab services, aligning products with market demand and customer expectations.
CO FOUNDER /Director of Operations
Kryptotech LLC
Srinagar, Jammu & Kashmir
11.2019 - 10.2020
- Established and managed client relationships with 15+ international businesses, generating annual revenue growth of 35%.
- Oversaw IT service operations, ensuring timely delivery of solutions and maintaining 99% uptime for client systems.
- Analyzed market trends and client feedback to recommend and implement 3 new service offerings, resulting in a 20% increase in business opportunities.
- Designed and delivered weekly performance reports for 10+ team members, improving operational efficiency by 15%.
- Spearheaded issue resolution for technical and non-technical escalations, achieving a 90% resolution rate within 24 hours.
Technical Support Specialist
UNOSIS IT SOLUTIONS
Srinagar, Jammu & Kashmir
10.2018 - 09.2019
Engineer
KBITS IT Integration Solutions
Srinagar, Jammu & Kashmir
01.2018 - 06.2018
Education
BACHELORS OF TECHNOLOGY IN E&C
UNIVERSITY OF KASHMIR
SRINAGAR, JAMMU AND KASHMIR01-2017
Skills
- Lead generation
- CRM software
- Customer relationship management
- Marketing management
- Sales and marketing
- Operations management
- Negotiation
- Cloud Sales
- CRM
- B2B/ B2C
- Key Account Management
- LMS
Languages
kashmiri
First Language
English
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- DIPLOMA IN SALES MANAGEMENT
- END USER - NETWORK SECURITY (CYBRARY)
- OFFICE ASSISTANT COURSE (GIOCE & IT )
- DIGITAL MARKETING (INTERSHALA)
- RECRUITING FOUNDATION (LINKEDIN)
Software Used
- CANVA
- ZOHO
- HUBSPOT
- LINKEDIN SALES NAVIGATOR
- LEARNING MANAGEMENT SYSTEM
- APPOLO
- LUSHA
- SIDER
- HUBSPOT
- EMAIL MARKETING TOOLS
- CRM
- HUNTER
- SEAMLESS AI
- MS OFFICE (WORD, POWERPOINT, EXCEL)
- MS TEAMS , ZOOM
References
References available upon request.
Timeline
Business Manager
SYNENRGIFIC SOFTWARE
12.2023 - Current
Key Account Manager
SYNENRGIFIC SOFTWARE
02.2022 - 12.2023
Client Relationship Manager
SYNENRGIFIC SOFTWARE
01.2021 - 02.2022
CO FOUNDER /Director of Operations
Kryptotech LLC
11.2019 - 10.2020
Technical Support Specialist
UNOSIS IT SOLUTIONS
10.2018 - 09.2019
Engineer
KBITS IT Integration Solutions
01.2018 - 06.2018
BACHELORS OF TECHNOLOGY IN E&C
UNIVERSITY OF KASHMIR
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