JAVED AKHTER

• Provided support for Xfinity internet and broadband services, addressing customer inquiries.
  Assisted customers with soft troubleshooting and internet activation procedures.
  Upgraded customer plans and renewed subscriptions to enhance service satisfaction.
  Sold mobile services as part of comprehensive product offerings.
  Dedicated to resolving issues related to wifi internet services efficiently.
  Maintained high standards of customer service during interactions.
  Collaborated with team members to improve service delivery processes.
  Monitored trends in customer queries to identify areas for improvement.

• Resolved customer inquiries related to orders, refunds, pickups, and deliveries through efficient handling of inbound calls.
• Guided customers in navigating Myntra's website and app functionalities, enhancing user experience.
• Addressed and managed customer complaints and requests, ensuring prompt and satisfactory resolutions.

• Processed healthcare claims efficiently, ensuring accuracy and adherence to provider guidelines.
• Verified eligibility through website and provider support associates to facilitate seamless claim processing.
• Resolved claim denials by analyzing issues and posting deductibles and adjustments accurately.

Managed inbound calls to resolve customer inquiries and concerns for Flipkart's online platform.

• Provided efficient support for resolving customer complaints regarding Flipkart's website and app.
• Guided customers in navigating and utilizing Flipkart's website and app effectively.

• Operated a hand embroidery business, managing all aspects of production and sales.
• Closed business due to financial losses after assessing market conditions.