JAVED KHAN
Chembur-MUMBAI
Summary
Resourceful, results-driven professional with proven expertise in identifying strategic opportunities and executing comprehensive plans to meet objectives. Demonstrates strong work ethic alongside exceptional interpersonal and organizational skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Leader
Conneqt Business Solution
AIROLI-NAVI MUMBAI
12.2023 - 04.2025
- Worked as a Team Leader for Aditya Birla Housing Finance Process.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Implemented strategies to take advantage of new opportunities.
- Organized client meetings to provide project updates.
- Coordinated daily operations, ensuring team adherence to company policies and procedures.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Analyzed key performance indicators to identify effective strategies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with other departments to ensure alignment of goals across teams.
- Managed conflict resolution within the team to maintain a positive work environment.
- Allocated resources effectively to ensure project completion within deadlines and budget.
- Collaborated with other departments to streamline processes and improve interdepartmental cooperation.
Workforce Real Time Analyst
Teleperformance Dibs
THANE-MUMBAI
04.2023 - 11.2023
- Worked for a US-based international pharmaceutical company (CVS Health Care) process.
- Analyzed and reported contact center and agent performance metrics daily and weekly.
- Monitored real-time labor performance to identify areas for improvement.
- Provided data-driven recommendations on staffing strategies to enhance operational efficiency.
- Tracked dependencies between teams to facilitate timely issue resolution.
- Maintained accurate data records for client reporting and compliance purposes.
- Identified cost-saving opportunities through workforce management process improvements.
- Collaborated with management on staffing forecasts and intraday performance metrics.
- Reviewed staffing levels to ensure alignment with operational demands.
Travel Consultant
Edition Travel and Logistic Services
Oman
01.2023 - 03.2023
- Major responsibilities include handling air tickets, visa processing, and hotel bookings for holidays.
- Create air ticket PNRs in Amadeus for GDS flights, and issue tickets through the Akbar Travels portal. Perform itinerary modifications in Amadeus and Akbar Travels, coordinating with the team via calls or emails.
- Use the Salam Air portal to issue tickets for Salam Air flights.
- Use the Rizlive portal for hotel bookings.
- Advise clients on flexible travel dates and times.
- Follow up with airlines and passengers from departure to arrival, ensuring smooth travel experiences for clients.
- Maintain client data for future travel, and manage office expenses.
Back Office Executive
Q Conneqt Business Solution
AIROLI-NAVI MUMBAI
08.2020 - 01.2023
- Worked for Aditya Birla Housing Finance.
- Responded to customer issues to provide immediate resolution and improve retention.
- Resolved customer issues promptly and professionally while adhering to company policies and procedures.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Updated and maintained databases with current information.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customers Sales Executive
Hansa Direct
AIROLI-NAVI MUMBAI
12.2017 - 01.2020
- Worked for Mahindra and Mahindra Process as a CSA.
- Managing a team in operations and ensuring Key Result Areas (KRAs) are met, as per operational requirements. Providing guidance and coaching to the team.
- Handling supervisor callback requests.
- Arranging test drives for newly launched Mahindra & Mahindra vehicles.
- Managing potential escalation cases, and preparing and publishing reports for superiors.
Claim Adjuster
Arvato Bertelsmann
VASHI-NAVI MUMBAI
05.2013 - 08.2014
- Handling returns claims for the eBay.in process.
- Communicating with customers via email whenever details are required regarding returns for delivered products.
- Making outbound calls to understand the reasons for return disputes, and approving returns after successful validation.
Sales Executive
Hinduja Global Solution
VASHI-NAVI MUMBAI
01.2011 - 02.2013
- Worked for TATA Communications Broadband Process.
- Generated leads through proactive outreach and follow-ups to expand the customer base.
Provided technical support to customers by resolving issues related to dial-up connections, ensuring customer satisfaction. - Managed the entire sales cycle, including prospecting, presenting product features, handling objections, and closing sales.
- Built and maintained strong relationships with clients to encourage repeat business and referrals.
- Met and exceeded sales targets by implementing effective sales strategies and understanding customer needs.
- Collaborated with the marketing team to align sales efforts with promotional campaigns and offers.
Maintained accurate records of customer interactions and sales activities in the CRM system.
Education
HSC - Maharashtra Board
Rosary High School & Jr. College
Mumbai01-2021
SSC - Maharashtra Board
Bharat Classes
Mumbai01-2016
Skills
- Project management
- Performance analysis
- Data reporting
- Resource allocation
- Client relationship management
- Team building
- Operational efficiency
- Process improvement
- Staffing strategies
- Performance metrics
Certification
- Certified in Amadeus Training courses (levels 1, 2, and 3)
Language Known
- English
- Hindi
- Marathi
Timeline
Team Leader
Conneqt Business Solution
12.2023 - 04.2025
Workforce Real Time Analyst
Teleperformance Dibs
04.2023 - 11.2023
Travel Consultant
Edition Travel and Logistic Services
01.2023 - 03.2023
Back Office Executive
Q Conneqt Business Solution
08.2020 - 01.2023
Customers Sales Executive
Hansa Direct
12.2017 - 01.2020
Claim Adjuster
Arvato Bertelsmann
05.2013 - 08.2014
Sales Executive
Hinduja Global Solution
01.2011 - 02.2013
HSC - Maharashtra Board
Rosary High School & Jr. College
SSC - Maharashtra Board
Bharat Classes
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