Javed Manzurali Patwari
Bengaluru
Summary
Dynamic Assistant Manager with a proven track record at Fidelity National Finance, excelling in leadership and process improvement. Skilled in client relationship management and training, I consistently enhanced team performance and achieved a 5% forecast accuracy. Passionate about fostering growth and delivering exceptional customer service in fast-paced environments. Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager
Fidelity National Finance
Bangalore
12.2022 - Current
- Conducted regular performance reviews to identify employee improvement areas.
- Planned and delivered training sessions to enhance employee effectiveness.
- Facilitated one-on-one meetings to review performance and provide actionable feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Implemented quality control measures to uphold company standards.
- Created and managed budgets for travel, training, and team-building activities.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Assistant Manager
Verity Global Solutions
Bangalore
03.2021 - 09.2022
- Responsible for completing loan checklist template for each new loan that was brought into the office.
- Assisted in maintaining strong channels of communication with clients and attorneys and Employee.
- On hand for every loan closing and responsible for completed execution of the loan checklist.
- Experience in Title and Settlement - Pre-Closing which includes OE, HOA Payoff, Mortgage Payoff, lien Payoff and Closing which includes - ICD, CD, HUD, Scheduling, Closing, Post Closing, Recording and Default Loan Servicing.
- Experience in loss Mitigation for default loan Servicing department.
Account Manager - Inside sales
Accenture Business Solutions
Bangalore
07.2019 - 03.2021
- Responsible for the management and growth of partner relationship with my accounts based and region.
- Grow and Increase our revenue and margin by building a strong relationship with our value added reseller or Training Vendors.
- High achieving, ambitious, and results-oriented.
- Managed some of our biggest channel accounts.
- Follow up opportunities and quotes to customers for possible orders.
- Managed and consistently achieved the 3x pipeline quota with 5% forecast accuracy on a weekly basis.
Team Leader
Altisource Business Solutions
03.2013 - 02.2019
- Mortgage industry professional with loan-processing and closing experience and a comprehensive knowledge of conventional and government loan programs.
- Perform closings to include the consultation of mortgage documents and settlement statements, with both buyers and sellers.
- Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
- Been Awarded Best Team for consecutive 3 Years.
Education
GED -
Mumbai University
Mumbai06-2008
Skills
- Verbal and written communication
- Root cause analysis
- Process improvement
- Leadership skills
- Salesforce and CRM expertise
- Resware tools proficiency
- Mortgage lending expertise
- End-to-end closing processes
- Customer service excellence
- Voice process management
- Inside sales strategies
- B2B sales techniques
- Client relationship management
- Training and hiring practices
- Standard operating procedures development
- Forecasting and capacity planning
- Shrinkage management strategies
- Attrition analysis techniques
- Employee training programs
- Loan processing expertise
- Team leadership capabilities
- Quality control measures
Certification
- Certified Six Sigma Green Belt, 3752592
- Certified Operations Management: Forecasting and planning
Role
Assistant Manager
Timeline
Assistant Manager
Fidelity National Finance
12.2022 - Current
Assistant Manager
Verity Global Solutions
03.2021 - 09.2022
Account Manager - Inside sales
Accenture Business Solutions
07.2019 - 03.2021
Team Leader
Altisource Business Solutions
03.2013 - 02.2019
GED -
Mumbai University
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