Javed Qureshi
Mumbai
Summary
A competent professional with 15 years' multi location and multi product experience in handling sales and marketing operations encompassing business development, and client servicing in varied industry verticals. Presently serving Hard castle Restaurants Pvt Ltd as Operation Consultant - Mumbai. Experience in assigning sales targets, providing necessary assistance and ensuring achievement of the organizational revenue targets in budgeted parameters. Significant expertise in handling operations for driving business by effective relationship management and delivery of value added service. Demonstrated skills in team management coupled with excellent organizational ability.
Overview
15
15
years of professional experience
Work History
Operation Consultant
Hard castle Restaurants Pvt Ltd
Mumbai
07.2023 - 05.2024
- Researched competitive trends in the marketplace to inform strategic decisions.
- Facilitated workshops with team members to discuss ideas for process optimization.
- Provided training and technical support for staff members on new systems or processes.
- Reviewed customer complaints regarding operations issues and provided appropriate solutions.
- Analyzed data collected from customer interviews and focus groups.
- Developed and implemented process improvement plans to improve operational efficiency.
- Collaborated with stakeholders to define project requirements, timelines, deliverables, and budgets.
- Presented findings to management and executive leadership and fielded questions to help refine strategies.
- Designed procedures to ensure compliance with company policies and regulatory standards.
Deputy Manager RSG
Hardcastle Restaurant Pvt Ltd
PAN India
07.2021 - 05.2023
- Managing overall training of new products and new SOP, launching new scheduling software, managing NSF SOP, and releasing customer satisfaction dashboard.
- Collaborated with vendors and suppliers to secure best deals on products and services purchased by the organization.
- Developed and implemented new procedures to improve efficiency of the organization.
- Created processes for handling customer complaints effectively.
- Maintained records of all operational activities for future reference.
- Coordinated with other departments to ensure smooth functioning of activities.
- Prepared monthly progress reports detailing achievements against set targets.
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
Customer Relationship Manager
Hardcastle Restaurant Pvt Ltd
PAN India
04.2020 - 07.2021
- Managing customer satisfaction index and providing consumer insight to the restaurant team.
- Developed strategies to improve customer service processes.
- Developed and implemented customer loyalty programs to increase customer satisfaction.
- Maintained accurate records of all interactions with customers.
- Resolved customer complaints in a timely manner.
- Evaluated existing procedures for handling customer inquiries and suggested improvements.
- Created and managed customer relationship management databases.
- Maintained accurate records of customer interactions and transactions for future reference.
- Collaborated with other departments to ensure successful implementation of projects.
- Conducted market research to identify new business opportunities.
- Analyzed customer interaction patterns to identify trends and opportunities for upselling.
Store Operations Manager
Hardcastle Restaurant Pvt Ltd
Mumbai
06.2009 - 01.2020
- Ensured efficient store operations by overseeing P&L, cash flow management as well as addressing staff and customer concerns. Controlled quality of products through fresh category indenting and implemented effective inventory management practices.
- Conducted regular audits of store operations including cash handling practices, security protocols, visual merchandising displays.
- Developed employee training programs to ensure customer satisfaction standards were met.
- Ensured compliance with all safety regulations and policies in the workplace.
- Performed inventory control functions such as ordering, receiving, stocking and pricing merchandise.
- Reviewed financial statements and budget reports on a monthly basis.
- Maintained accurate records of transactions using POS systems.
- Motivated team members through positive reinforcement tactics in order to achieve desired results.
- Monitored performance metrics such as sales volume, profitability and customer service ratings.
Education
PGDM - Operations Management
Wellingkar Insitute of Managment
MUMBAI07-2023
B-COM Graduation - B-Com
Mumbai University
07-2021
B-COM -
RAMZAN ALI JUNIOR COLLEGE
MUMBAI05-2008
SSC -
01.2006
Floor management course -
MumbaiBasic shift management -
MumbaiAdvance shift management -
MumbaiEffective management practices -
MumbaiRestaurant leadership practices -
ThailandBusiness leadership practices -
BangaloreSkills
- Sales and Marketing
- Driving sales strategies
- Forecasting
- Executing sales targets
- Clientele enhancement
- Implementing sales programs
- Promotional merchandising
- Advertising program implementation
- Brand development
- Competitor analysis
- Key Account Management
- Identifying prospective institutional accounts
- Developing relations with key decision makers
- Effective relationship management
- Channel Management
- Identifying and networking with dealers/distributors
- Cost effective logistic operations
- Establishing distribution network
- People Management
- Manpower recruitment
- Training
- Updating on competitor products
- Building team effectiveness
Accomplishments
- Best Store in People Development Award PAN India 2019
- Best Support Department Award RSG PAN India 2023
- Best McCafe Sales Award 2020
Interests
- Watching movies
- Playing cricket
Birthplace
Mumbai
Personal Information
- Father's Name: Ifraq Ahmed Qureshi
- Date of Birth: 09/19/1989
- Marital Status: Married
Languages
- English
- Hindi
- Marathi
Timeline
Operation Consultant
Hard castle Restaurants Pvt Ltd
07.2023 - 05.2024
Deputy Manager RSG
Hardcastle Restaurant Pvt Ltd
07.2021 - 05.2023
Customer Relationship Manager
Hardcastle Restaurant Pvt Ltd
04.2020 - 07.2021
Store Operations Manager
Hardcastle Restaurant Pvt Ltd
06.2009 - 01.2020
PGDM - Operations Management
Wellingkar Insitute of Managment
B-COM Graduation - B-Com
Mumbai University
B-COM -
RAMZAN ALI JUNIOR COLLEGE
SSC -
Floor management course -
Basic shift management -
Advance shift management -
Effective management practices -
Restaurant leadership practices -
Business leadership practices -
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