Javed Shaikh
Assistant Manager Operations
Mumbra
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of post-secondary education
Work History
Assistant Manager
Fusion BPO Services
- Sr
- QA
- Conneqt Business Solutions Ltd
- 1 Year
- QA
- Hansa Direct
- 10 Months
- QA
- Shriram Value Services
- 1 Year
- CSA
- EOS
- 20 Months
- CSA
- Reliable
- 29 Months
- Have been working in BPO setup for almost 8 years
- Having worked in Quality now successfully working in Sale/Operation
- Education
Mumbai University
Mumbai
- Successfully Completed Graduation in 2010
- Communication
- Being into Quality have developed better listening skills to give feasible solutions to the Sales team
- Now using same set of skills to maximize the sales
- Leadership
- Have been a Group Leader while working as CSA then promoted as QA & got my team to work on
- Have successfully managed to get 2 of my agents promoted as QA
- Now successfully managing the sales floor with the help of Team Leaders
Education
B.com - Commerce
MS College of Commerce
Mumbai 06.2009 - 04.2010
Skills
Employee performance evaluations
Timeline
B.com - Commerce
MS College of Commerce
06.2009 - 04.2010
Assistant Manager
Fusion BPO Services
Mumbai University
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