Summary
Overview
Work History
Education
Accomplishments
Certification
Timeline
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Javedkha Pathan

Javedkha Pathan

IT Analyst
Pune

Summary

Rational IT support Engineer with 9.5 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.

Overview

11
11
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

IT Analyst

Tata Consultancy Services Ltd.
Pune
05.2019 - Current
  • Provide front-line technical support to end-users, assisting with hardware and software issues, troubleshooting problems, and resolving technical issues promptly.
  • Create, modify, and manage user accounts and access permissions for various systems, ensuring that only authorized personnel have access to sensitive data.
  • Maintain an inventory of all end-user hardware assets, track their lifecycle, and plan for upgrades or replacements as needed.
  • Provide remote support to off-site or remote employees, addressing technical issues and ensuring they have the necessary tools and resources to work effectively.
  • Support and manage collaboration and communication tools such as email, video conferencing, and messaging applications like MS Teams.
  • Investigate and resolve complex technical issues and incidents that may impact productivity.
  • Provide technical support to end-users, addressing issues related to Azure virtual desktop connectivity, application access, and performance problems.
  • Manage and optimize Uniflow print queues, ensuring that print jobs are processed efficiently and in accordance with organizational priorities and policies. Implement user authentication methods such as username/password, PIN codes, or proximity cards to secure printing processes and prevent unauthorized access to print jobs.

Senior Customer Support Engineer

CMS IT Services Pvt Ltd.
Mumbai
10.2015 - 03.2019
  • Provide technical assistance and support to end-users (employees or clients) who are experiencing computer-related issues. This includes troubleshooting hardware, software, and network problems.
  • Assist with the setup, configuration, and troubleshooting of specialized hardware and software used by VIP users, such as executive laptops, mobile devices, and custom applications.
  • Provide technical support and coordination for VIP events, such as large presentations, conferences, or meetings, ensuring all technology runs smoothly.
  • Install, configure, and maintain desktops, laptops, and peripheral devices (e.g., printers, scanners, monitors). Diagnose and repair hardware issues, such as faulty components or connectivity problems.
  • Support and troubleshoot collaboration tools such as email clients, video conferencing software, and instant messaging applications.
  • Troubleshoot network connectivity issues, including wired and wireless connections. Configure and maintain network settings on desktops and laptops.

Desktop Support Engineer

Future Focus InfoTech Pvt Ltd.
Mumbai
03.2015 - 09.2015
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
  • Perform OS updates and patches to keep systems secure and up-to-date. Address issues related to operating system functionality and performance.
  • Install, configure, and troubleshoot software applications and operating systems. Ensure that software licenses are up-to-date and in compliance with licensing agreements.

Engineer – Desktop Management

Wipro InfoTech Ltd.
Mumbai
09.2013 - 09.2014
  • Provide technical assistance and support to end-users (employees or clients) who are experiencing computer-related issues. This includes troubleshooting hardware, software, and network problems.
  • Install, configure, and maintain desktops, laptops, and peripheral devices (e.g., printers, scanners, monitors). Diagnose and repair hardware issues, such as faulty components or connectivity problems.
  • Manage print queues, ensuring that print jobs are processed efficiently and in priority order. Troubleshoot and resolve print job issues.
  • As more work becomes remote, the ability to provide effective remote support is increasingly important.
  • Understanding the fundamentals of computer networking can be helpful, especially if your role involves setting up or troubleshooting network connections.
  • Support and manage collaboration and communication tools such as email, video conferencing, and messaging applications.

Assistant

Team Lease Services Pvt Ltd.
Mumbai
06.2012 - 05.2013
  • Manage and track assets related to logistics operations, such as transportation equipment and warehouse facilities.
  • Collaborate with cross-functional teams, including supply chain, procurement, and operations, to align financial goals with logistical and operational objectives.
  • Process invoices from logistics service providers accurately and efficiently.
  • Ensure timely and accurate payment of invoices to maintain good relationships with vendors and avoid late payment penalties.
  • Negotiate freight rates with carriers and shipping companies to secure competitive pricing and favorable terms.

Education

Bachelor of Science - Information Technology

Akbar Peerbhoy College of Commerce & Economics
Mumbai
06.2008 - 05.2011

High School Diploma -

Model College of Commerce & Science
Mumbai
06.2004 - 05.2006

High School Diploma -

Ganesh Vidya Mandir
Mumbai
06.2003 - 05.2004

Accomplishments

    On the Spot Award

  • Was presented with certificate of Appreciation in Oct 2019, Nov 2021 and Aug 2022.

Certification

Google Associate Cloud Engineer Certification

Timeline

Microsoft Azure Administrator Associate (AZ-104) Certification

08-2023

Google Associate Cloud Engineer Certification

08-2022

IT Analyst

Tata Consultancy Services Ltd.
05.2019 - Current

Senior Customer Support Engineer

CMS IT Services Pvt Ltd.
10.2015 - 03.2019

Desktop Support Engineer

Future Focus InfoTech Pvt Ltd.
03.2015 - 09.2015

Engineer – Desktop Management

Wipro InfoTech Ltd.
09.2013 - 09.2014

Assistant

Team Lease Services Pvt Ltd.
06.2012 - 05.2013

Bachelor of Science - Information Technology

Akbar Peerbhoy College of Commerce & Economics
06.2008 - 05.2011

High School Diploma -

Model College of Commerce & Science
06.2004 - 05.2006

High School Diploma -

Ganesh Vidya Mandir
06.2003 - 05.2004
Javedkha PathanIT Analyst