Javed Khan Pathan
BPO
Ahmedabad,GJ
Summary
Enthusiastic Tele Caller eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of product and target and training in sales. Motivated to learn, grow and excel in BPO. Experienced QC with over [12] years of experience in BPO. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking Customer Service Representative with 12 years of experience working with customers. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
3
3
Languages
2
2
Certifications
2
2
years of post-secondary education
12
12
years of professional experience
Work History
Sub Broker
Angel Broking
Ahmedabad, Gujarat
06.2018 - 10.2019
- Presented financial plans to clients based on analysis of financial status and goals.
- Maintained regular contact with clients to inform about transactions and performance.
Quality Analyst
iRadius Marketing
Ahmedabad, Gujarat
02.2011 - 10.2017
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Monitored inbound and outbound calls made by employees to provide constructive feedback.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Hard working (used to work for 18 hours in November and December months of every year)
Sr. CSR
Saffron BPM
Ahmedabad, Gujarat
11.2007 - 12.2011
- Completed 400 to 500 inbound and outbound sales calls each day to boost company's monthly revenue.
- Coordinated customer service responses for high-value customers with complex issues as leading representative of team.
- Engaged clients in person and over phone to answer questions and address complaints.
Education
High School Diploma -
I.P. Mission High Scool
Ahmedabad 07.2004 - 05.2006
Certification
Best performer of the month
Cooking
Well, i am not a professional chef it's just my hobby so i cook for my friends and family on some occasions, i am good in non-veg dishes
Timeline
Sub Broker
Angel Broking
06.2018 - 10.2019
Best QC of the year
05-2013
Quality Analyst
iRadius Marketing
02.2011 - 10.2017
Best performer of the month
12-2008
Sr. CSR
Saffron BPM
11.2007 - 12.2011
High School Diploma -
I.P. Mission High Scool
07.2004 - 05.2006
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